Verizon Call Center Supervisor in Pittsburgh, Pennsylvania

What you’ll be doing...

You’ll be leading a team of representatives to not only provide superior customer service but also grow the business through acquiring new customers and retaining existing customers. You’ll be responsible for coaching, recognizing and holding people accountable for delivering both performance and productivity metrics.

  • Fostering an environment that encourages employee engagement.

  • Leading, motivating and developing a sales and service team to deliver exceptional results in a fast-paced, ever transforming environment.

  • Performing consistent and timely coaching in an organized and well documented manner.

  • Analyzing data and leveraging tools that provide actionable insights that drive performance, productivity, and optimal efficiency.

  • Prioritizing the customer first to deliver best in class experiences.

  • Fostering a collaborative, inclusive work environment.

What we’re looking for...

A positive, can do attitude. You thrive in a fast-paced, dynamic environment where different challenges pop up all the time. Using your sound judgment, you quickly grasp the details of a situation and know just the right next step. Inspiring and developing a team to achieve great results is personally rewarding for you. People trust you—you build relationships and credibility quickly. You enjoy multi-tasking and managing your time effectively to get everything done.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.

  • Four or more years of relevant work experience.

  • Willingness to work evenings, weekends, and holidays.

Even better if you have:

  • A degree.

  • Management experience.

  • Call center experience, ideally in a union environment.

  • Led a team, preferably in sales or customer service.

  • Demonstrated ability to be highly motivated by challenging goals, results driven and helping others achieve.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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