Thermo Fisher Scientific Sr. Systems Engineer in Pittsburgh, Pennsylvania
About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $20 billion and approximately 65,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands - Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services - we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services.
The Sr. Client Systems Engineer is responsible for supporting global infrastructure management tools and configuration changes on client systems, software and related infrastructure. This individual participates in technical research and support to enable continuing innovation within the infrastructure. This individual ensures that client management tools, client operating systems, client software systems, and related procedures adhere to organizational values.
This individual will assist project teams with technical issues in the planning and support phases of our standard Project Management Methodology. These activities include the definition of needs, benefits, and technical strategy; research & development within the project life-cycle; technical analysis and design; and support of operations staff and end users, testing and rolling-out the solutions.
This individual is accountable for the following systems: Windows and Mac systems that support GIS infrastructure; Windows, Mac, and Application systems that support Asset Management; Responsibilities on these systems include engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation.
Roles and Responsibilities:
Engineering of solutions for various project and operational needs.
Install new software in accordance with standards and project/operational requirements.
Contribute to and maintain system standards.
Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
Generate reports based on report requirements from multiple different data sources.
Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
Upgrade and configure system management software that supports GIS infrastructure applications or Asset Management applications per project or operational needs.
Resolves user requests and issues in a timely manner. Communicating to the end user as work progresses and once the incident or request is resolved
Generate and maintain operational, configuration, installation, or other procedures
Bachelor’s degree or equivalent in Information Systems, Computer Science or other technical field is required. 5 years of additional direct and applicable professional experience in the IT field may be considered as a substitute.
Systems Administration/System Engineer certifications are preferred.
Knowledge of Microsoft Office suite and Excel functions.
Experience managing systems using a management tool (SCCM, Altiris, JAMF, etc…).
Position deals with a variety of problems and sometime has to decide which answer is best. The question/issues are typically clear and requires determination of which answer (from a few choices) is the best.
Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues. May resolve problems within established practices.
Provides occasional guidance, some of which is technical.
Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice.
Participates in the 24x7 on-call pager rotation, responding to alerts from our Global Command Center or Major Incident Managers for issues within their scope.
Some travel may be required.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.