Comcast UN-Sales Consultant in Pittsburgh, Pennsylvania

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Position Summary:

Responsible for promoting and selling Comcast products and services to both new and existing customers while engaging with them in a retail store location. Communicate effectively with customers to inform them of the features, benefits, and use of all products and services. Educate and assist them on their purchase decision and offer the best possible technology solution to meet their needs. Explain and illustrate the advantages of their purchase decision and place an order on their behalf while they are inside the retail store. Demonstrate strong customer-focused service, both on and off the sales floor, and transform every customer interaction into a positive customer experience. Provide effective collaboration with other Comcast employees and exhibit strong skills in the areas of relationship building and sales presentation.

Job Responsibilities:

  • Provide strong understanding and enthusiasm around technology, especially aroundComcast products and services. Maintain detailed sales product knowledge, includingcompetitive information.

  • Provide superior customer service with all customer interactions. Evaluatecustomers# potential product needs and make appropriate recommendations.

  • Utilize retention techniques to proactively retain existing customers from cancelingservice.

  • Meet or exceed sales quotas in an accountability-based culture.

  • Manage store inventory, process equipment transactions, and handle high volumesof cash and other payment activity with a focus of maximizing the customerexperience.

  • Work in a fast paced, high-volume environment and, where applicable, covermultiple store locations throughout the operating area; may be asked to travel toother Customer Service Centers to offer additional support.

  • Regular, consistent and punctual attendance. Must be able to work nights andweekends, variable schedule(s) and overtime as necessary.

  • Other duties and responsibilities as assigned. PERFERRED QUALIFICATIONS:

  • Ability to type and operate standard office machines and computers.

  • Ability to communicate effectively with internal and external customers.
  • Proficient in all computer and telephone applications relating to customer sales and service.

Experience:

Generally requires 1-3 years related experience.

EDUCATION:

  • High School Diploma or the recognized equivalent in work experience.

    Comcast is an EOE/Veterans/Disabled/LGBT employer