Bank of America Mortgage Servicing Team Manager II - Mortgage and Vehicle Servicing Operations in Plano, Texas

Job Description:

Job Description Summary

Supports the servicing of mortgage loans. Supervises the execution of transactions and responses to customer, investor, or 3rd party related inquires. First level of management, supervising day to day activities of a team of 2-20 Servicing associates. Has an in-depth understanding of governing rules and regulations and the implication of processes on other groups within the department and other divisions in the firm. Work responsibilities are similar to Mortgage Servicing Team Manager (OK305) but typically oversees a more complex work function such as end to end Pod/Performance teams, Asset Manager teams, Investor Reporting teams, etc. Team Manager II does not have Team Manager direct reports. Typically will have more than 5-7 years’ experience with a working knowledge of the mortgage business with 1-3 years as manager

Job Description

Candidate will have successful leadership and management experience of an Operational group of approximately 15-20 FTE. Must have experience managing a complex operational environment with heightened regulatory, compliance and legal focus. Must have experience with capacity modeling. Must have an ability to communicate orally and in written format with all levels of the organization. Consumer payoffs and/or mortgage servicing operational experience is preferred.

Required Skills:

Operations management experience

Capacity modeling

Interpersonal skills including written and oral.

MS Excel


Analytical Problem Solving skills are preferred

Posting Date : 03/12/2018

Location :


  • United States

Travel : Yes, 5% of the time

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

Weekly Schedule : N/A

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