Bank of America Video Ambassador - Home Loans Concierge Team - Plano Tx in Plano, Texas

Job Description:

Receives inbound or places outbound calls to current and prospective Bank of America mortgage clients. Assists current and prospective clients as an Ambassador via video connection. Identifies client service and sales needs and then transfers clients to appropriate department. Uses computerized system for tracking, information gathering and/or troubleshooting. May answer inquiries and resolve problems. Requires basic knowledge of the organization, products, and/or services. Requires ability to navigate a computerized data entry system or other relevant applications. Requires strong customer service skills and relationship management skills.

Function of the Department:

The Inbound Concierge department is an important part of the Centralized Sales Call Center organization with a strategy to increase portfolio retention and loan origination production. This department is responsible for increasing loan production through qualifying existing customers and transferring these qualified leads to the sales organization via Outbound, Chat and Inbound Customer Facing activities.

Required Skills:

  • High School diploma, GED or equivalent.

  • Knowledge of the Internet and e-mail systems.

  • Excellent verbal and written communication skills.

  • Must be detailed oriented, with excellent organization skills, be self motivated and have ability to multi-task

  • Experience working with customers face to face

  • Must be a team player

Desired Skills:

  • 1 year of Call Center experience or related experience

Posting Date : 07/10/2018

Location :


  • United States

Travel : No

Full / Part-time : Full time

Hours Per Week : 40

Shift : 2nd shift

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