Aetna EAP Management Consultant in Plantation, Florida

Req ID: 51928BR

This role is office based in Plantation, FL

Required hours are Monday-Friday 11:30am-8pm EST

POSITION SUMMARY

EAP call center environment providing direct support to employees and organizations through the delivery of assessment, consultation, referral, and case management. Consult regarding behavioral issues related to interpersonal conflict, job performance, organizational change/effectiveness, organizational culture, and other situations.

Fundamental components include but are not limited to:

Provides crisis assessment and intervention as needed. Completes clinical and administrative documentation required in a clear and concise manner. Manages caseload and other tasks to meet both qualitative and quantitative performance expectations.

Provides behavioral health assessments and referral to appropriate level of care. Provides expert consultation to employees and/or supervisors on a variety of workplace and work based issues. Provides information and referral to community resources as appropriate. Provides clinical consultation/staffing. Collaboration with other cross functional teams and other business divisions.

BACKGROUND/EXPERIENCE

An independent social work license is required: LCSW, LMHC, LMFT, LPC

1-3 years of experience in a social or human services required

Crisis management experience and skills required

Excellent computer skills required including MS Office applications such as Excel, Word and Outlook

Effective organizational skills and ability to manage multiple tasks.

Effective verbal and written communication skills.

Case Management experience preferred

Knowledge and /or experience in Employee Assistance Programs

Experience working with diverse populations

Experience working with management and human resource professionals preferred

Supervisory work experience in non-clinical setting is preferred

EDUCATION

The minimum level of education desired for candidates in this position is a Master's degree.

LICENSES AND CERTIFICATIONS

Mental Health/Licensed Clinical Social Worker is desired

Mental Health/Licensed Mental Health Counseler is desired

Mental Health/Marriage & Family Therapist is desired

Mental Health/Licensed Social Worker (LSW) is desired

FUNCTIONAL EXPERIENCES

Functional - Customer Service/FE Customer Service - Provider - Traditional/1-3 Years

Functional - Clinical / Medical/Direct patient care (hospital, private practice)/4-6 Years

Functional - Risk Management/Corporate risk/1-3 Years

REQUIRED SKILLS

General Business/Communicating for Impact/FOUNDATION

Service/Demonstrating Service Discipline/ADVANCED

Service/Providing Solutions to Constituent Needs/ADVANCED

ADDITIONAL JOB INFORMATION

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Health Care