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Oracle Technical Account Representative (TAM) 3 in Pleasanton, California

This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle s products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle s products and related implementation services.

This position will provide customers with regular assessments on the domains of strategy, process, governance, people and technology accompanied by recommendations for improvement in each area. The ATAM will act as the primary liaison between Oracle, the customer, and the system integrator with respect to the implementation. He/she will serve as Oracle's support/services lead to the customer and provide business process, application functionality, technology, and implementation expertise by delivering a combination of business specifications analysis, technical consulting and project management skills. The TAM is responsible for escalating issues across multiple business units within Oracle (e.g. Technical Support, Expert Services, Sales, Consulting, Product Development, etc.) and marshalling resources as necessary to resolve problems.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 7 - 10 years of professional Information Systems implementation experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences). Understanding of various technical architectures and operating systems including web-based applications, networks, RDBMS (Oracle, DB2, MS SQL Server), etc. Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations. Industry experience is desired.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

  • 4 years experience supporting marketing automation products and/or providing technical advisory/account management services

  • Experience with cloud-based/SaaS solution offerings - preferably in the area of marketing automation

  • Demonstrated experience working with the executive level in client environments

  • Proven ability to develop and cultivate lasting customer relationships with a diverse set of internal and external constituencies including senior level executives, legal, technical, finance, support, sales, and marketing experts

  • Working knowledge of the following business areas:

o Marketing Automation

o Service Cloud/Social Networks

o Call Center/Customer Service

o Business Analytics

o Sales Force Automation

o Strong Analytical capabilities

  • Ability to lead cross functional business and technical teams to provide timely issue resolution

  • Ability to create and sell business cases to internal and client audiences

  • Excellent organization, project management, time management, and communication skills

  • Willingness to 'roll up one's sleeves' and assist wherever needed

  • Team player who will work within the company to continue improving the way Oracle serves its clients

  • Ability to travel up to 25% of the time

  • Bachelors degree or equivalent experience in computer science, business, or related field (Masters preferred)

Job: *Support

Organization: *Oracle

Title: Technical Account Representative (TAM) 3

Location: United States

Requisition ID: 20000W6F

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