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TTEC AWS MS Engineer in Portland, Oregon

VoiceFoundry, a TTEC Digital LLC company, is seeking an AWS MS Engineer to join our Managed Services team. This is a remote role located in the US.

Why choose VoiceFoundry to enhance and broaden your career? We are just as passionate about the relentless pursuit of Customer Success by providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities as you are. Whether you’re the Engineer, Architect, Project Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!

What you’ll be doing:

As part of our AWS MS Engineering team, you will work with our enterprise level clients providing medium to advanced troubleshooting support services in AWS Serverless Concepts and Services. Our engineers will work with established customers to maintain the recurring revenue center in business.

What you’ll bring to us:

  • Works with a variety of clients and projects to maintain customer system performance

  • Builds and customizes new features in client systems, including web applications, reporting applications, and troubleshooting tools

  • Answers trouble tickets and provides guidance to customers via email, phone, and video conferences

  • Maintains and updates VoiceFoundry products and tools in an effort to improve and expand our offerings to clients

What skills you’ll need:

  • Minimum of 1 year of experience with AWS serverless concepts and services

  • Minimum 1-year experience writing and editing software using vanilla JavaScript, TypeScript, Python, and more specifically, the NodeJS framework.

  • Ability to troubleshoot malfunctioning systems, collaborate with customers and with teammates to solve problems without much guidance

  • Clear communication and a sense of urgency is important.

  • Curiosity is important in helping these engineers to determine the best way to build enhancements into client systems.

Who We Are:

We are passionate about the customer experience. With a deep legacy of over 30 years in the contact center environment, we have the expertise to help you navigate the key technologies in order to deliver an exceptional customer experience, leveraging all things AWS.

We specialize in the design and delivery of Amazon Connect, a cloud-based enterprise contact center solution used around the globe and are uniquely focused on helping businesses improve customer engagement, while maximizing the benefits of the cloud.

Our expertise is focused on AI & natural language automation, chatbots, CTI/CRM, enterprise integration, user experience design, analytics and workforce optimization. Combined with best practices and a proven methodology in deploying Amazon Connect, we have the right mix of expertise and innovative solutions to make your vision a reality.

What We Offer:

  • Variable incentive bonus plan, 401K company match, tuition reimbursement

  • Global career mobility, employee recognition programs, professional development

  • State of the art technology which allows for seamless global connectivity

  • Rich wellness program and health incentives

TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer.

Job: *Information Technology

Title: AWS MS Engineer

Location: OR-Portland

Requisition ID: 02R41