The Hertz Corporation Customer Service and Sales Rep - $13.00 plus incentives - FT - Portland Airport in Portland, Oregon
The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet the customer’s travel needs.
This is a family focused environment where you will be moving from the inside counter to the exit booth and back. We are looking for friendly service focused people who love working as part of a well-oiled team but who can bring their own enthusiam and experience.
This position is located at the Portland Airport. We operate 24/7 where you will primarily work inside but could be out in the covered parking garage where its cold or hot. As we are seniority based with regular shift bids, you may be scheduled nights, weekends or vacation relief until you acquire more seniority. This UNION position requires full open availability. The pay for this nonexempt position is $13.00 an hour plus incentives for sales and add ons such as navigation, prepay fuel, addtional insurance, car seats etc.
We believe in sales as a service so this is not high pressure sales but offering addtional items to enhance their experience with Hertz.
The key responsibilitiesandaccountability are:
Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
Achieve personal sales goals while supporting the goals of the team.
Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
Provide world class customer service by managing the rentals and returns process, in compliance with Hertz’s policies and procedures
Qualify and process customer rentals with accuracy and attention to detail.
Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
Resolve customer issues and concerns professionally using effective customer service techniques.
Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
rience with Hertz. Educational Background:
High School Diploma or equivalent
A minimum of one year of sales or customer experience in a high volume or service oriented environment
Passion for customer service and attention to detail – Goes the extra mile
Proven strong sales and closing skills and the ability to friendly, engaging manner
Motivated to achieve and exceed targeted goals
Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems
Proficiency in English
Must be able to:
Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
Have the competitive drive and confidence to succeed in a commission-based environment.
Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills.
Demonstrate sales, professionalism and interpersonal skills.
Show a high level of ownership, accountability and initiative.
Show proven experience of working well within a team.
Work flexible shifts including weekends and holidays; and work overtime as required.
Work outdoors during all weather conditions.
Stand for long periods of time.
Applicant must possess all hearing, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, speaking, hearing, writing, typing, filing, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, and fax machine is required.
Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Job ID 169598
# Positions 3
Position Type Regular Full Time
The Hertz Corporation
- The Hertz Corporation Jobs