Verizon Manager of Professional Services in Portland, Oregon
What you’ll be doing...
As Manager of Professional Services, you will be managing, scaling and championing professional services in an emerging market -- drones! At Skyward, professional services range from business operations consulting, to FAA regulatory waivers, to personnel training, drone procurement, and configuring enterprise software for customer use cases. You will be responsible for overall program management of Skyward’s professional services. You will collaborate cross-company and with our partners to expand and execute our professional services products. You will spend time with prospects and customers, gaining a deep understanding of their needs, challenges and opportunities and scoping solutions in order to drive sales.
You are passionate about technology, drones, aviation, SaaS or all of the above. You’re a driven self-starter with a high level of personal integrity and curiosity, who can collaborate across teams. And, you’re a strong communicator with a professional services background.
Role & Responsibilities:
Drive professional services strategy including partnering with Product and Customer Success to scale services and delivery
Find and manage external partners, aligning the right partner(s) for the right projects, defining roles and responsibilities and negotiating and executing reseller and contractor agreements
Identify aspects of professional services that can be incorporated into SaaS platform
Align internal resources and external partners for successful delivery of professional services packages
Identify and implement tools, services and processes that improve software platform, professional services and service delivery
Support pre-sales activity, helping identify customer needs, challenges and opportunities and how they align to Skyward’s solutions
Drive scope of work development and create repeatable deliverables
Partner with Customer Success, transferring knowledge for project management and delivery
Engage customer in issue resolution/decisions and drive alternatives
Partner with Sales Enablement to drive effective sales practices
- Measure and share results of professional services investment cross-company
Foster open communication and create feedback loops that improve our product and delivery
- Recommend process and service improvements; implement changes that increase customer success
What we’re looking for...
+ + 5+ years of operations management experience, leading a service or software delivery team
5+ years of client management with experience in managing multiple projects with internal and external teams
3+ years of systems integration experience, preferably with enterprise SaaS customers
Commercial drone and/or aviation experience a plus
Proven experience in pre-sales, scoping and delivery of professional services projects, preferably with a SaaS company
Strong technical and business vision with the ability to execute
Excellent communication and presentation skills and ability to drive a professional services strategy with a customer
Ability to recognize needs and recommend suitable solutions
Ability to work cross-company boundaries with people of different perspectives, personalities and experiences
Willingness to tackle any challenge, even if not directly relevant to core competencies
Ability to travel up to 25%
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
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