IBM Technical Support Professional - Spectrum Scale in POUGHKEEPSIE, New York

Job Description

Do you like to solve puzzles? Our team is full of achieving experts in IBM System Storage. The team supports IBM clients, IBM Sales, Business Partners, IBM Field Engineers delivering a superior client experience. Although this is an entry level position, the Technical Support Professional role is that of an expert. We are looking for individuals with proven analytical skills, who are self-starters, and are motivated by solving complex solution problems.

Spectrum Scale (formerly GPFS) is one of the fastest growing products across the IBM Systems portfolio, with multi-year double-digit growth. It is sold both as a standalone software product, and as a key component of several IBM (and non-IBM) storage solutions including IBM Elastic Storage Server (ESS). We have a wide range of client sizes, industries, and use cases, which all rely on Spectrum Scale to safeguard and transact their mission critical data. Our mission is to build and strengthen client loyalty and satisfaction and improve our market share by ensuring that clients have the best possible experience with IBM products and solutions. We do this by resolving client issues, improving the client’s support experience, and by improving the client’s experience with IBM products and solutions. ​

Technical Support Professionals specialize in performing and enabling remote technical support of IBM Spectrum Scale software and solutions, provides technical support assistance to clients and/or IBM field support using problem determination/problem source identification skills and uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. Additionally, they communicate action plans to the client or IBM representative as appropriate, recommend and implement new, or improvement to existing, technical support tools, procedures, and processes and may also provide training for and mentor others on the team. The Technical Support Professional contribute to department attainment of organizational objectives and high client satisfaction.

IBM's Systems develops and implements a full range of technologies that power many of the world’s information systems, including servers, semiconductors, storage devices, and networking components. For more information please visit http://www-03.ibm.com/systems

Required Technical and Professional Expertise

  • Basic knowledge in Unix Programming Skills

Preferred Tech and Prof Experience

  • SW/HW Engineering experience

  • At least 3 years experience in Unix Programming Skills

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.