Accenture Junior Network Engineer in Prague, Czech Republic
Leading IT Consultant Company is looking for a junior interested in taking technical SME (subject matter expert) / engineer role. Responsible for the overseeing all aspects of the deployment, migration and operations of DNS, DHCP, IPAM and NTP (DDIN Service) and other projects efforts within the region. Work closely with the Network, Firewalls and Servers engineers to ensure DDIN System operates correctly and reliable. Coordinate and ensure that all deployments and changes are completed successfully and that standard processes, best practices and SLAs are followed as well as that appropriate documentation is created and maintained.
Support of DDIN solution for client
Coordination with other technical teams to ensure service stability
Review, approve and implement DDIN related changes
Producing management information such as analysis reports, etc.
Monitoring the effectiveness of the DDIN service and making recommendations towards improving the same
Developing and maintaining the procedures, guidelines and processes
Taking part in Service Improvement Programs
Attend to customer complaints and escalations (out of business hours too) if any and involve other team members, leads and/or managers as applicable
Leading troubleshooting bridge calls for all critical and major incidents
Good understanding of DNS, DHCP and NTP protocols
Working understanding of Unix operation systems and Unix systems tools
Working understanding Unix scripting (perl, bash, awk, etc.)
High level understanding of IP network routing and firewalls.
Able to work with users, vendors, project managers and other technical teams even when under pressure.
Optional skills (nice to have):
Knowledge in Efficient IP solutions
Experience with any other Enterprise IPAM solutions
Knowledge of service delivery standards (ITIL/ISO)
Experience in enterprise IT support
Customer service skills and client focus
Comprehensive verbal and written communication skills in English
Ability to remain calm and courteous in periods of stress
Ability to work on several problems simultaneously
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