Eaton Corporation SAP SD Support Professional in Prague, Czech Republic
Eaton is a power management company with 2016 sales of $19.7 billion. Eaton provides energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit www.eaton.com.
Location: EATON European Innovation Center - Roztoky, Prague, Czech Republic
The primary objective of this role is the resolution of incidents and requests in partnership with the requestor. The alignment with the regional and local BPOs (SAP Key Users), with the global SAP support team and the SAP governance team is mandatory.
The most important processes are: gathering requirements, solution design, integration design, configuring application, testing, user training, coordination of remedy incident and request tickets, queue management, providing continuous improvements and standardization.
The SAP SD Support Professional will work independently and/or on teams, working with peers, business users, SAP governance team, regional and local BPOs, other application team(s) and at times with end customers of Eaton in deploying standard practices through SAP & other business application deployments.
The SAP SD Support Professional focuses on the successful support of ERP centered on sales processes, including: Quotation Process, Sales Process including Pricing, Shipping Process, Billing Process, Related Master Data.
Ensure effective and efficient day to day support that are disrupting normal business operation, in a timely manner.
Works on problems where analysis of situations requires root cause analysis, and troubleshooting skills.
Ensure process to effectively handle new requirements and enhancements per business priority.
Write functional specifications to be handed to the SAP technical analysts when programming changes are necessary to resolve an issue or to provide a small enhancement.
Change larger amounts of data when required using standard Eaton processes.
Work with other support team members as necessary (e.g. FICO, MM, PP) to solve problems and to ensure an integrated system solution.
Align solution design with SAP governance team to ensure proposed solutions are lined up with the Global Standards.
Solid experience in SAP SD
in-depth knowledge of related business processes, especially in Sales
Beside solid English an additional 2nd language knowledge is necessary, preferably in German
Understanding of SAP development is an advantage (e.g. ABAP, SQL)
Knowledge of other process streams and the integration points with other ERP modules – PTP (Plan to Produce), RTC (Req to Cheque) and FICO (Finance and Controlling).
Experience with SAP Data Services, LSMW and Winshuttel is a plus
Bachelor Graduate or equivalent experience
Familiarity with Eaton Businesses is an advantage
Willingness to travel within the first 12 months for training reasons
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.
We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Job: Information Technology
Region: Europe, Middle East, Africa
Organization: Corporate Sector
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 25 % of the Time
Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.