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Accenture CN - Strategy - MC - Utilities - Retail Strategy - 07 in Pune, India

About Accenture:

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 506,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at

Area: Retail Strategy Job Title: Manager, Utilities Energy Retail & Customer Service

Location: Mumbai/ Pune Travel Required: Yes

Level: 7 Position Type: Full Time

Industry Experience Utilities Years of Experience 7 - 10 years

Job Description

Job Summary:

• To bring retail (B2B/B2C) industry knowledge, best practices, innovation and cutting-edge technology to our clients in the Utilities industry to deliver business value.

• To work with leading Utilities clients, to help maximize value to the client in the retail business (regulated and de-regulated)

• Looking for individual with hands-on experience in defining and implementing strategy programs in the area of business transformation, define and optimize go-to market channels, design the product and services, increase customer life time value, define service to delight customers and optimize marketing spend.

Role Description:

We are looking for candidate with in-depth experience in more than one area from below

• Business Transformation: Experience in defining the business strategy around market entry, branding, organization design and performance management for Client’s/ company’s Retail business (B2B/B2C)

• Revenue enhancement Strategies:

o Commercial Channel: strategies to increase revenue from traditional channels along with experience (business case, strategy and implementation) in launching new channels to grow retail business. Leveraging digital for sales acceleration.

o Pricing & new Product/service design: leveraging analytics to design new products and services in energy and non-energy space.

• Customer Life time value: Experience in maximizing CLV through but not limited to

o Loyalty programs

o Segmentation

o Churn management

• Customer Service: Experience encompassing below

o Improving NPS / CSAT scores

o Cost to serve optimization

o Collection strategies

Beneficial to have but not mandatory

• Experience is defining Technology roadmap in digital marketing

• Domain experience in electricity, gas or water utilities industries in UK/US market

Qualifications and Education Requirements:

Education: MBA (Tier 1), Relevant accreditation for Utilities industry

Other requirement

• 7- 10+ years of experience predominantly customer space (B2B/B2C)

• Experience in retail business while working with any of the below industry

o Consulting, Insurance, Telecom, Media, Social Networking (twitter, Facebook), e-commerce (Amazon, flipkart, etc) or Google

o Preferred: Experience of working with Utilities RETAIL clients for regulated or de-regulated market (preferred experience Europe, US, ANZ)

• Ability to effectively manage workload and meet aggressive deadlines

• Role may require 40% to 60% travel

• Strong interpersonal, motivational and communication skills

• Demonstrated ability to think strategically

• Demonstrated success in establishing senior-level relationships and networks within the Organization

• Ability to lead a multilocation virtual team

• Ability to work with minimal supervision and lead & manage large teams in a distributed consulting model