Eaton Corporation Process Assistant in Pune, India

Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit Eaton.com.

Sales and Marketing Center (SMC) partners with multiple Eaton businesses across different geographies to deliver incremental value and drive growth by providing best in class solutions and practices through its five integral CoEs - Sales Analytics & Market Research [SAMR], Creative CoE, Customer Services [CS], Master Data Management [MDM] and Pricing CoE. SMC provides diverse opportunities and platform to accelerate individual careers in a challenging environment through exposure to different global and regional sales and marketing initiatives. SMC fosters an inclusive environment by reinforcing behaviors that recognize, value and leverage talent capabilities which helps to drive innovation & contribute to Eaton’s business growth.

This position for SMC- Process Assistant – Customer Support will be responsible for managing customer Support requests received from various sites in the US and EMEA region related to Order Management. The primary responsibility of this role will be to manage customer orders, including order entry and order changes. Responsible for maintaining accurate customer information, validating price, verifying order terms and conditions, confirming routing rules and entering shipment, quantity and date information. The position requires a good understanding of systems and tools including MS Office and quick adaptability to Eaton’s ERP’s.

Essential Function:

  • Review of service receipt tools such as Mailbox/SharePoint/Shared drive

  • Enters new orders/quotes from customers through order entry systems, with emphasis on error-free order management

  • Enters changes and cancellations from customers through order entry systems (MFGPRO, CCP) using required customer metrics

  • Maintains accurate and organized order files, order acknowledgments and customer contact information to the required shared drives/tools/systems

  • Proactively communicates in a timely manner with internal teams/stakeholders regarding order verification queries, order status, pricing and shipment status.

Qualifications

Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit Eaton.com.

Sales and Marketing Center (SMC) partners with multiple Eaton businesses across different geographies to deliver incremental value and drive growth by providing best in class solutions and practices through its five integral CoEs - Sales Analytics & Market Research [SAMR], Creative CoE, Customer Services [CS], Master Data Management [MDM] and Pricing CoE. SMC provides diverse opportunities and platform to accelerate individual careers in a challenging environment through exposure to different global and regional sales and marketing initiatives. SMC fosters an inclusive environment by reinforcing behaviors that recognize, value and leverage talent capabilities which helps to drive innovation & contribute to Eaton’s business growth.

This position for SMC- Process Assistant – Customer Support will be responsible for managing customer Support requests received from various sites in the US and EMEA region related to Order Management. The primary responsibility of this role will be to manage customer orders, including order entry and order changes. Responsible for maintaining accurate customer information, validating price, verifying order terms and conditions, confirming routing rules and entering shipment, quantity and date information. The position requires a good understanding of systems and tools including MS Office and quick adaptability to Eaton’s ERP’s.

Specialized Knowledge:

  • Any Graduate

  • Computer savvy and familiar with MS Office (Excel, Word, MS Outlook)

  • Good Typing speed

  • 6 months- 1 year of experience in back office processes, preferable in order management

  • Hardworking and quick learner

  • Flexible working in US shifts

  • Positive approach

  • Good communication

    • Any Graduate

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.

We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: Asia Pacific

Organization: Corporate Sector

Job Level: Individual Contributor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No

Does this position offer relocation?: No

Travel: Yes, 10 % of the Time

Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.