Accenture Service Desk Management in Pune, India
About Accenture: Accenture Technology powers our clients’ businesses with innovative technologies—established and emerging—changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers—your friends, family and neighbors.You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You’ll create custom-designed solutions or integrate our technology platforms with their operations.
Role :Service Manager
Role Description :Own the client aspects of service management for one or more outsourcing contracts. Lead the day-to-day management of contract operations and performance. Invest on a daily basis in overall growth of the outsourcing contract and its financial performance.
Must Have Skills :Service Desk Management
Good To Have Skills :Service Desk Remote Technology Support
Job Requirements :
Key Responsibilities : Manage service desk operations and achieve client SLA with in budget FTE ensuring all compliance and ensuring continuous improvement leading to client value creation thus client satisfaction Manage multiple internal Help Desk teams and/or external Client Accounts
Technical Experience : Client relation management, Operations management, People and Performance management, Budget / cost pyramid management, Transition management, Provide cross functional support
Professional Attributes : Manage service delivery / ensure all deliverables SLA are met as per contract/ MOU Review shift schedules to ensure adequate coverage based on call / email incidents arrival pattern along with maintaining transparency and fairness in shift scheduling
Educational Qualification : Any Graduate
15 years of full time education
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