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Accenture Service Management Governance in Pune, India

About Accenture: Accenture Technology powers our clients’ businesses with innovative technologies—established and emerging—changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers—your friends, family and neighbors.You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You’ll create custom-designed solutions or integrate our technology platforms with their operations.

  • Role :Service Management Practitioner

  • Role Description :Support the central operations of the Outsourcing Account Delivery team in managing resources, projects, and budgets to meet both the goals of these teams and clients served.

  • Must Have Skills :Service Management Governance

  • Good To Have Skills :Service Management Framework Design and Implementation

  • Job Requirements :

  • Key Responsibilities : Planning and managing support for change management tools and processes

  • Maintaining the change schedule and projected service outage
  • Ensure alignment between Change Management and other service management processes and functions Incident, Problem, Configuration, Service Desk, etc
  • Review and authorize RFCs
  • Planning, scheduling, managing and chairing CAB meetings
  • Formally authorizing changes at agreed points in the change lifecycle
  • Change review before closure
  • Change Management docum

  • Technical Experience : Knowledge and understanding of change process, principles, methodologies and tools

  • Exceptional communication skills, both written and verbal
  • Client relationship management
  • Flexible and adaptable; able to work in ambiguous situations
  • Problem solving and coordination skills
  • Familiarity with project management approaches, tools and phases of the project life cycle
  • Change management certification or designation desired

  • Professional Attributes : NA

15 years of full time education

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