AT&T NOC Tier 2 Analyst (Government) in Purcellville, Virginia
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Department of Defense and Federal Civilian US Government agencies. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission
We support our DoD and Federal Government customers with a Consolidated Network Operations Security Center portfolio of services focused on industry leading and best of breed solutions. You will join a team of talented individuals with a variety of backgrounds and expertise highly focused on customer experience.
AT&T has an opening for a NOC Tier 2 Analyst to support the CNOSC – Multiple Contracts and shared resource: GNS, HNS, AF NaaS, HUD, EITaaS , in providing an additional NOC Tier 2 Analyst who will Analyze, troubleshoot and maintain multiple client(s) networking functionality.
Monitor and Respond to alerts from centralized management systems, active monitoring of current network status to maintain health of platform
Troubleshoots, evaluates, tracks, and manages network problems and recommend the best in class solutions
Act as Customer advocate escalating critical issues within CNOSC framework.
Detail oriented, able to document problems including diagnostic results and problem correlation
Closely Monitors and tracks scheduled network maintenance activities and potential impact to customers
Quickly and accurately communicate the status to appropriate personnel
Aggressively investigate and identify issues or potential issues and respond appropriately
Actual Shift assignment may vary based-upon ability to support 24 x 7 x 365 support coverage
Current SECRET Level Clearance (#Secret)
Problem Solving Ability, Creative Thinking. Behavioral Competences: Persuading & Influencing, Applying Expertise & Technology, Analyzing, Delivering Results & Meeting.
4 - 7 Years in Technical support, IT support or Call Center environment Familiarity with Service Now, Crystal Reports and Remedy, Working Knowledge of IP Networking.
Cisco Networking Certification: CCNA, CCNP, Degree in Computer Science, Electrical Engineering, or equivalent Military experience and training ITIL Practitioner Level (or above) certified a plus Degree in Computer Science, Electrical Engineering, or equivalent Military experience and training.
AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
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