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Rite of Passage PROGRAM MANAGER ORR LTFC in Queen Creek, Arizona



The Canyon State Academy Program Manager works in conjunction with the Canyon State Academy Program Director as a member of the CSA ORR LTFC Management Team. The Program Manager is responsible for the day-to-day Canyon State Academy operations including program development and fidelity, administration, appropriate referral and recommendations to the court and DES, and staff development and training. This position reports to theCanyon State Academy Program Director.


  1. Develops, implements, manages and modifies the Rite of Passage program to align with Program needs.

Responsible for:

a. Program operations, policies and procedures. Maintains licensing standards.

b. Safety, health and welfare of staff and students.

c. Oversees the overall implementation of the daily schedule, POC, health & wellness, and evidence

based programming, and other CSA ORR LTFC program elements. Actively participates in all CSA ORR LTFC activities

and events.

d. Responsible for oversight of Shift Supervisors, Awake Night Staff & Athletic Coaches.

e. Responsible for the coordination and oversight of behavioral management.

f. Oversight of the coordination of wrap-around services for students who require it.

g. Manages all weekend activities. Assists with scheduling and supervising these events.

h. Ensures CSA ORR LTFC program facilities are safe, clean and well maintained.

i. Maintains contact and open communication with Case Management and Medical in regards to

staffing and student athletes.

j. Adheres to the facility budget by controlling costs relating to staffing, overtime and supplies.

k. Completes required reports and documentation in a timely manner, provides management with

required reports and advises of any problematic situations. Submits the necessary data for the

monthly Key Performance Indicator reports.

l. Attends and participates in all required meetings. Attends all CSA ORR LTFC shift change meetings.

m. Member of IAT.


  1. Provides management. Primary responsible for;

a. Training and continuous development of all CSA staff. Ensures training compliance (Pre-

Service, Ops, OJT, and In-Service).

b. Conducts investigations in conjunction with HR Department relating to allegations of violations

relating to Equal Employment Opportunity, Harassment, Safety, Discrimination, Violation of

Policies and Procedures, Conduct, Ethics and ROP Norms and Culture (As a Minimum).

c. Responsible for evaluating all CSA Group Living staff in compliance to ROP policies and


  1. Provides Human Resources with staffing needs and changes to ensure proper staffing levels are maintained

within established Position Control Roster standards. Manages the following;

i. Selection and staffing.

ii. Retention initiatives and goals.

  1. Promotes positive communications and interactions between all CSA Departments.


  • Establishes, manages and promotes positive relationships with the following:

  • Placing Agencies.

  • Admissions.

  • Licensing.

  • Community.

  • CSA and other ROP Sites.

  • Assists with establishing and ensuring meaningful community service.

  • Marketing/Public Relations – produces program updates, including newsletter/bulletin, if applicable.


  • Ensures compliance with all licensing and regulatory agencies. Responsible for:

  • Coordination with CSA Program Director for press releases, outside correspondence and inquiries.

  • Licensing and regulatory compliance.

  • External and internal


  • Participates and responsible for;

  • Goal and Initiative creation, implementations, management and achievement as it relates to the CSA and Rite of Passage.

  • Provides encouragement, guidance and resources to staff and students when needed.

  • Models and ensures all program norms are upheld without compromise.

  • Acts as a positive role model and mentor for both staff and students.

  • Treats others with respect, confronts negative behavior and supports confrontation.


  1. High School Diploma or Equivalent. Bachelor’s degree in a related field preferred. Without degree, must

be enrolled and actively taking classes towards a BA/BS in a related field.

  1. At least six years of supervisory/management experience working with at-risk juveniles and their families.

  2. Previous experience with the Juvenile Justice System and schools preferred.

  3. Must meet the requirements to be an eligible driver. Must possess a current State Driver’s License and

have an acceptable driving record for the past three (3) years.

  1. Strong knowledge of overall company operations and policies and procedures.

  2. Ability to pass a criminal background clearance check, drug screen, physical and TB test.

  3. Ability to perform work with little or no supervision.

  4. Ability to utilize resources available to complete assigned projects.

  5. Ability to prepare written reports and correspondence.

  6. Ability to understand and follow verbal and written instructions.

  7. Ability to effectively communicate, verbally and in writing.

  8. Able to work at least 40 hours per week with the possibility of a varied schedule.

  9. Must be able to maintain a high level of confidentiality.

  10. Must have excellent organization and time management skills.

  11. Ability to build and maintain positive internal and external relationships.

  12. Ability to provide exemplary customer service to all employees and outside constituents.

  13. Ability to function independently and as a member of a team in a multi-task environment.

  14. Must be flexible and able to handle multiple priorities, with the ability to adjust to high pressure and rapidly

changing business conditions.

  1. Proficient in the use of computers and associated software.

Rite of Passage is a leading national provider of programs and opportunities for troubled and at-risk youth from social services, welfare agencies and juvenile courts. For 35 years, we have developed and operated a continuum of programs based on the needs of youth and our placing agencies. With an emphasis on evidence-based practices and positive skill development, combined with our supportive and therapeutic approach, our organization is respected by industry experts as a highly effective solution for our youth. Since 1984, over 25,000 youths have entered and completed our programs. Rite of Passage has built its reputation on running life-changing educational treatment programs that positively contribute to the community.

Our employees are dedicated, passionate individuals that are committed to inspiring positive change in the lives of youth. Becoming a member of the Rite of Passage team is more than just a job, it’s an opportunity to create a meaningful career with a company driven by its powerful mission to make a difference.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)