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Rite of Passage Regional Quality Assurance in Queen Creek, Arizona



The Southwestern Region Quality Assurance/Compliance Manager works in cooperation with the Executive Director on company initiatives and works under Program Directors to ensure compliance with all Federal, State and local licensing requirements and Rite of Passage policies and procedures. Under the direction of the Program Directors, this position is involved in activities designed to measure and improve the accuracy and effectiveness of the processes and exercises considerable independent judgment to adapt and apply the guidelines to specific situations. The work requires knowledge of compliance related requirements for licensing and contract compliance purposes; knowledge of the policies, procedures, and regulations of quality control work; continues quality improvement; systems development, and operational policies and procedures. The position directly supervises Compliance Coordinators and functionally supervises all training and compliance positions in the Region.


  • Serves as the primary quality control and compliance resource for problem identification, resolution and continuous improvement in the Southwestern Region.

  • Coordinates and conducts annual Quality Assurance program element reviews at each Southwestern Region location. Member of the Quality Assurance Team. Serves as the primary contract for QA audit follow-ups and responses for all sites in the Region.

  • Attends all integrated monitoring by the ROP Quality Assurance Team and licensing agencies.

  • Conducts quarterly internal DES and AOC standard audits with a subsequent follow up at each Arizona facility to ensure all employees are trained and aware of all licensing and state regulations.

  • Conducts internal monitoring, auditing, and periodic risk assessments at Southwestern Region facilities to ensure all employees are trained and aware of all licensing, state, contract, and Safe Environmental Standards (SES) regulations and procedures.

  • Works with external agencies and supports internal departments through policies and training to ensure compliance.

  • Identifies potential areas of contract compliance vulnerability and risk; develops and implements corrective action plans and ensures fidelity.

  • Compares ROP policies and procedures to placing agencies’ contractual requirements and state regulations to determine which policies require written implementation procedures.

  • Writes policy implementation procedures as needed in order to comply with contractual requirements and state regulations.

  • Administers a comprehensive program to ensure regulatory and licensing compliance.

  • Responsible for coordinating and responding to monitoring reports and audits.

  • Plans, coordinates, and directs the Continuous Quality Improvement (CQI) program element in the Southwestern Region.

  • Responsible for reviewing, monitoring, and assessing needs based on Key Performance Indicators (KPI) for all programs in the Region.

  • Completes required reports and documentation in a timely manner, provides management with required reports and advises of any problematic situations. Examples of reports: monthly Key Performance Indicator report, Quality and Assurance reports, Continuous Quality Improvement (CQI) report and audit reports.

  • Conducts a yearly review of the Administrative Policy and Procedures Manual and Operation Manuals at all Southwestern Region locations to ensure policies are up to date.

  • Ensures the highest standards are maintained to prevent illegal, unethical, or improper conduct and to ensure programs remain in compliance with agency licensing and Rite of Passage policies and procedures.

  • Assists with the correction of deficiencies and quality improvement efforts.

  • Attends and participates in all required meetings.

  • Commits to attending all training and staff development classes in order to ensure sufficient hours of training for this position and any supervised positions on an annual basis. Notifies supervisor if annual training hours are deficient.

  • Other duties as assigned, verbally or in written form to meet the needs of the program.


  1. Conducts public presentations to staff during training opportunities.

  2. Ensures the safety, health and welfare of staff and students at all times.

  3. Provides encouragement, guidance, and resources to staff and students when needed.

  4. Models and ensures all program norms are upheld without compromise.

  5. Acts as a positive role model and mentor for both staff and students.

  6. Treats others with respect, confronts negative behavior and supports confrontations.

  7. Participates in Site, Region, and/or Company events as required.

  8. Serves as a member of the Quality Assurance Team and Safety Committee.

  9. Participates in the rotation of the Administrator on Duty assignment when required.


  1. Possess a BA/BS degree in a social / human services related field. MA/MS degree preferred.

  2. Three years of experience working in quality assurance and/or contract maintenance.

  3. Knowledge of ROP systems and programs.

  4. Strong knowledge of overall company operations and policies and procedures.

  5. Extensive knowledge of multiple state child care regulations.

  6. Must meet the requirements to be an eligible driver. Must possess a current State Driver’s License and have an acceptable driving record for the past three (3) years.

  7. Strong knowledge of overall company operations and policies and procedures.

  8. Ability to pass a criminal background clearance check, drug screen, physical and TB test.

  9. Ability to perform work with little or no supervision.

  10. Ability to utilize resources available to complete assigned projects.

  11. Ability to prepare written reports and correspondence.

  12. Ability to understand and follow verbal and written instructions.

  13. Ability to effectively communicate, verbally and in writing.

  14. Able to work at least 40 hours per week with the possibility of a varied schedule.

  15. Must be able to maintain a high level of confidentiality.

  16. Must have excellent organization and time management skills.

  17. Ability to build and maintain positive internal and external relationships.

  18. Ability to provide exemplary customer service to all employees and outside constituents.

  19. Ability to function independently and as a member of a team in a multi-task environment.

  20. Must be flexible and able to handle multiple priorities, with the ability to adjust to high pressure and rapidly changing business conditions.

  21. Proficient in the use of computers and associated software.

Rite of Passage is a leading national provider of programs and opportunities for troubled and at-risk youth from social services, welfare agencies and juvenile courts. For 35 years, we have developed and operated a continuum of programs based on the needs of youth and our placing agencies. With an emphasis on evidence-based practices and positive skill development, combined with our supportive and therapeutic approach, our organization is respected by industry experts as a highly effective solution for our youth. Since 1984, over 25,000 youths have entered and completed our programs. Rite of Passage has built its reputation on running life-changing educational treatment programs that positively contribute to the community.

Our employees are dedicated, passionate individuals that are committed to inspiring positive change in the lives of youth. Becoming a member of the Rite of Passage team is more than just a job, it’s an opportunity to create a meaningful career with a company driven by its powerful mission to make a difference.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)