TeleTech Salesforce Administrator in Quezon City, Metro Manila, Philippines
Araneta, Quezon City
We are currently searching for aSalesforce Administratorto support our growing CRM / SalesForce Systems Integration Practice. We’re a global company that is 46,000 employees strong. Together, we are transforming the world of customer experience by helping our clients design and deliver simpler, more effective, efficient, and human customer service experiences that inspire customer loyalty and boost company profits.
*What you’ll be doing: *
You’ll work heavily with Management, Operations, Clients and other development teams to accomplish the goals for multiple implementations.
You will be responsible for:
Perform data creation, administration and management
Maintain, administer and monitor user set-up, logins and password resets
Perform reporting, monitoring and support in a customer support or Service Desk capacity
Provide service in accordance with Service Level Agreements
Participate in team meetings with management, operations, development teams and external clients
Attain quarterly and annual objectives assigned by management.
Desired Skills and Experience:
Salesforce Administrator (ADM 201) certification
2 to 4 years helpdesk or customer support experience with Salesforce required.
Ticketing system knowledge and experience with Salesforce
Understanding or experience with Salesforce platform, or other enterprise software or Software as a Service model
Oracle, My SQL, MS SQL Server database knowledge or experience is preferred
Debugging, troubleshooting and IE experience
Fluent in English
Microsoft Word and Excel proficiency
Knowledge of system integration solutions or product middleware
Demonstrated attention to detail, problem solving skills and strong work ethic.
Highly motivated and a self-driven team player
Solid verbal, written, presentation and interpersonal communication skills
Proven time management skills in a dynamic development environment
SalesForce Service Cloud, Salesforce Advanced Administrator, Salesforce Developer Certifications a plus
CRM, Interaction Management, CTI, Case Management and Technologies that Support these
What We Offer:
A fun, challenging and rewarding work environment
Professional development and tuition reimbursement
Paid time off and leave of absence programs
Rich wellness program and activities along with wellness incentives
Above & beyond employee recognition programs
Access to local discounts to services and entertainment venues
Social activities including employee events, social hours, holiday luncheons and others
For more information on the world of opportunity at TeleTech, please visit our website atttecjobs.comand sign up for our talent community while you’re there.
Job: *Information Technology
Title: Salesforce Administrator
Location: PH-National Capital-Quezon City, Metro Manila
Requisition ID: 028EE