IBM 3441722 - HR Contact Center Representative in QUEZON CITY, Philippines

Job Description

Role Mission: Provides excellent customer service through answering inbound calls and processing request from customers

Major Job Duties & Detail

§ Receive inbound calls from customers and answer questions, as well as question participants to obtain full understanding of what information is being requested.

§ Educate callers on client processes whenever necessary

§ Document all calls with regards to caller’s inquiries accurately using Call Tracking System.

§ Provide quality customer service on every call.

§ Communicate clearly and effectively with participants

§ Performs other tasks as required.

Interaction with others

Communication with internal and external functional areas as required.

Required

•Associate's Degree/College Diploma

•English: Fluent

Required Technical and Professional Expertise

•Proficient in verbal and written English communication.

•Fit to work on a night shift schedule

Preferred Tech and Prof Experience

  • Receive inbound calls from customers and answer questions, as well as question customers to obtain full understanding of what information is being requested.

  • Educate callers on client processes whenever necessary.

  • Document all calls with regards to caller’s inquiries accurately using Call Tracking System.

  • Provide quality customer service on every call.

  • Communicate clearly and effectively with participants.

  • Perform other tasks as required by the management.

  • Communication with internal and external functional areas as required.

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.