IBM SAP Organizational Change Management (OCM) Lead in Raleigh, North Carolina
As a Strategy Consultant at IBM you will help reinvent businesses and industries by developing and utilizing specialized knowledge of industry-specific and cross-industry competitive strategies. Manage complex components of an engagement, working closely with clients and their customers to understand their pain points. Your strategic recommendations will drive change in a digitally-enabled era and give you the opportunity to collaborate with highly talented IBMers. Are you ready?
Your Role and Responsibilities
As the Organizational Change Management (OCM) Consultant, you will drive change and learning activities to help clients create the enterprise of the future and realize benefits from large technology programs. Expectations include defining overall OCM strategy and leading delivery efforts for each facet of OCM, including Executive Alignment, Stakeholder Analysis and Communication, Change Impacts identification and management, Journey Mapping, Readiness Assessments, Organization/Operating Model Alignment, Job-Role Mapping, End User Training strategy/material development/train the trainer, User Adoption tracking and management, and Value Realization. The key aspect of this role is to provide Change Management and Training/Learning expertise and leadership to support the people side of change. Applying IBM’s OCM methodology combined with consulting skills, industry and business knowledge, process best practices, measurements and tools to analyze organizational change issues, you will drive solutions that transform our clients’ business.
Duties and Responsibilities:
Facilitate Executive Alignment workshops to clarify business transformation vision and scope, case for change, and program governance model
Define, develop, and drive the execution of the overall OCM strategies based on the business transformation program vision
Identify and analyze, develop the management plans, and facilitate on-going engagement for Stakeholders
Develop the overall Communication strategy and plan to include creating and delivery of internal and external communications, messages and supporting materials
Develop support networks (e.g. Change Agent Network, Super User Network, etc.), roles and responsibilities, and timeline to support program activities (as needed)
Facilitate Organization Alignment/Design as well as end user to role mapping activities (as applicable) to support process and organizational changes
Conduct Change Impact and Readiness assessments to identify key changes or readiness gaps that will impact the organization; and develop and execute change management activities to support the transition
Define and manage execution of Training Strategies and Plans (to include training delivery plan and methods, environments, tools, approval cadence, logistics, and scheduling).
Manage the creation and maintenance of all program-related training materials, Train-the-Trainer approach, training schedule development, training metrics and measurement approach, training environment management
Credibility and ability to interact with and influence all levels of the organization
You will drive the required organizational change given the understanding of the culture
We bring our global industrial-strength Application Management capabilities, modernized for a cloud world, together with our world-class cloud and mobile-powered Enterprise Application and Systems Integration skills. The integration of DevOps Innovation Services and Agile practices, along with IBM Design Thinking and a world of talent, enables us to deliver continuous innovation with speed, quality, and at the cost point required to keep clients at the top of their game.
Health Insurance. Paid time off. Corporate Holidays. Sick leave. Family planning. Financial Guidance. Competitive 401K. Training and Learning. We continue to expand our benefits and programs, offering some of the best support, guidance and coverage for a diverse employee population.
Our goal is to be essential to the world, which starts with our people. Company wide we kicked off an internal talent strategy program called Go Organic. At our core, we are committed to believing and investing in our workforce through:
Skill development: helping our employees grow their foundational skills
Finding the dream job at IBM: navigating our company with the potential for many careers by channeling an employee’s strengths and career aspirations
Diversity of people: Diversity of thought driving collective innovation
In 2015, Go Organic filled approximately 50% of our open positions with internal talent that were promoted into the role.
With an employee population of 375,000 in over 170 countries, amazingly we connect, collaborate, and care. IBMers drive a corporate culture of shared responsibility. We love grand challenges and everyday improvements for our company and for the world. We care about each other, our clients, and the communities we live, work, and play in!
Required Technical and Professional Expertise
At least 5 years of combined experience in OCM and TrainingAt least 4 years providing OCM solutions in support of Enterprise Applications programs (SAP, Oracle, Microsoft, etc.)
Knowledge of Agile and Design Thinking Methodologies
Large organization change management program leadership experience
Knowledge of web-based training development solutions and application of adult learning principles
Preferred Technical and Professional Expertise
At least 7 years of combined experience in OCM and Training
At least 1 year experience with Agile and Design Thinking Methodologies
Bachelor's degree, in Business, Learning, Communications, Organization Behavior, Organization Development, or similar field (master’s degree preferred)
About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter business by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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