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IBM Software Client Facing Technical Support Intern: Summer 2021 in Raleigh, North Carolina

Introduction

Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.

Your Role and Responsibilities

Looking to learn about BIG DATA? Do you like puzzles and troubleshooting? This is the place for you! We are looking for Students who are interested in learning more about the software that IS BIG DATA. This position is for a Summer Internship working with one of our IBM Z, Cognitive Systems or Storage Technical Support teams. We are looking for analytical puzzle solvers who thrive in a driven enterprise customer support environment. You can work both individually and as part of a motivated worldwide team to assist IBM customers to perform problem determination and problem source identification. We are seeking demonstrated problem solvers with proven communication skills.

IBM Systems teams work with Development, Engineering Test, RAS (Reliability and Serviceability) and others early in the development cycle to learn the designs and implementation of systems/subsystems, then act as an interface to the field in resolving complex problems for customers. You must have the desire to wow customers, articulate solutions and options, and take the opportunity to interact with end users, as well as developers and sales teams, to be a well-rounded contributor. People in this role perform break-fix support, debugging and analysis, critical situation support, customer impact event repair action analysis and field engineering change support. They participate in Early Ship Programs in preparation for Post GA (General Availability). The challenge in this position is to be able to interpret complex software problems that span across multiple client and server platforms.

You will be responsible for communicating action plans to the customer or IBM representative as appropriate. You will also be responsible for recommending and implementing new improvements to existing technical support tools, procedures, and processes. Additionally, you will contribute to department attainment of organizational objectives and high customer satisfaction.

Positions will be located at one of our offices in: RTP, NC; Austin, TX; Poughkeepsie, NY; Tucson, AZ; or Rochester, MN.

Required Technical and Professional Expertise

Actively pursuing a degree in: Computer Science, Computer Engineering, Electrical Engineering, Math, Science, or related field

Passion for Learning technology

Coursework and programming experience in any language (Python, Java,

C, C++, Perl, Shell, etc.)

Coursework in Data Structures and Algorithms

Experience working in Teams

Strong Communication, Organizational, Problem Solving and Problem Determination skills

Customer driven focus

Commitment to accuracy and attention to details

Willingness to learn how to work in high pressure, dynamic situations with some degree of autonomy

Preferred Technical and Professional Expertise

Experience with IBM Systems hardware: Cognitive Systems, Storage Systems, IBM Z

Experience in Client Support/Resolution or other customer service field

Experience troubleshooting customer problems with environments consisting of complex software/hardware stacks

Experience in Computer Networking, Web Application Programming and design, and MySQL or relational database models

Experience working in high pressure, dynamic situations with a large degree of autonomy

Experience listening to clients and understanding both situational and technical issues

Knowledge of logical partitioning

About Business Unit

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

We consider qualified applicants with criminal histories, consistent with applicable law.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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