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IBM Technical Capacity SME in Raleigh, North Carolina


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

As a member of the our team, the Capacity Manager will support projects and customers within the IBM CSS program. This position focuses on Capacity Management such as:

• Perform Capacity planning and analysis based on clients consumption and capacity forecasts.

• Provide recommendations based on expected growth well in advance of need.

• Define priorities and identify bypasses in case of (potential) congestion.

• Establish utilization thresholds and ensure ordering of hardware capacity when required.

• Optimize infrastructure costs vs additional growth revenue (increase in number of VMs).

• Dashboards / File System capacity / Building reports ( Vsphere – ESX –– Storage).

• Monthly customer presentation ( dashboard / KPI etc … )

• Work with Architecture team for new build/solution details

CSS supports a 24x7 Service Delivery Operations team. The position will require integration with existing teams for capacity management as well as assisting team members with day-to-day tools and processes.

Required Technical and Professional Expertise

  • Ability to obtain and maintain a DoD Secret clearance.

  • Capacity management and planning experience.

  • Strong Cloud IT infrastructure experience across multiple disciplines (compute, storage, network, security, and operating systems).

  • Understanding of highly available, large scale, enterprise deployments.

  • Excellent communication and collaboration skills.

  • Experience with security tools and technologies.

  • Demonstrated ability to solicit requirements and design solutions to meet those requirements.

  • Familiarity with Agile and/or DevOps processes and methodologies.

  • Excellent teamwork skills.

Preferred Technical and Professional Expertise

  • Active DoD Secret clearance.

  • ITIL® Intermediate Level Certification desired.

  • IC Agile Certification desired.

  • Experience with IT service management best practices.

  • Ability to create formal documentation.

  • Experience in scripting or shell scripting such as python, ruby, JSON, etc..

  • Preferred Certifications: A+, Security+, Network About Business Unit

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.