Oracle Principal Production Engineer (PE), Cloud Operations in Reading, United Kingdom

Principal Production Engineer (PE), Cloud Operations

Preferred Qualifications

As a Principal Production Engineer (PE), you will be focused on improving service reliability, performance and operability of Oracle Cloud Services. You will have your hand on the pulse of the service and will play a key role in responding to live service issues. Additionally, you will have the opportunity to create future automation and tooling that will allow us to continuously improve our service. One of the most critical roles that the PE plays is the Incident Commander, where you will be accountable for command and control of major incidents that are impacting Oracle’s Cloud services.

Working as part of a Production Engineering Team, you will be part of Oracle’s Cloud Operations with the mission to maintain and enhance services that generate over 270 billion platform transactions weekly. You will have a pulse on the live service at all times and be able to communicate the “health of the service” while in command. As part of our global operations team, you will be the technical lead, driving major incident response while working with subject matter experts (SMEs) across various cloud services teams (Service Operations, Network, DC, Dev, etc.) toward rapid restoration of service. You will be empowered to make the call on some of the most significant live service events impacting our business.

You will leverage excellence in communication, technical/business analysis, problem solving and attention to detail to methodically resolve issues. Technically, you will understand the full stack of the services you support (Network to Application) and are able to establish risks/benefit in order to drive the action that delivers the best result for our customers. Further, you will drive improvements through the development of tools and engage partner teams to drive down incident counts, reduce severity of events and minimize TTx. You will help create a “Site Up” culture across all Oracle Cloud teams. We will look to the PE to continually review and enhance systems, methods and applications to enable the delivery of a positive customer experience to highly acclaimed hosted products such as Oracle Service Cloud, Taleo, TOA, Responsys, and Eloqua.

As a member of the Oracle Cloud Operations team, you will be surrounded by “willing to help” individuals representing some of the brightest and most innovative minds in the industry. You will be a part of an organization that prides itself on providing training, empowerment, and career progression.

Responsibilities :

  • Be a technical leader within the Cloud Operations who serves as command and control of the most complex incidents.

  • Develop automation, self-healing and propose configuration changes and architectures necessary for tactical and strategic solutions to mitigate service risk, improve efficiency, reliability and performance.

  • Define and refine monitoring and response toolset to rapidly detect and respond to service impacting events.

  • Work upstream with Service Operations and Development to clearly understand change plans, risks and rollback to reduce impact of change.

  • Execute approved changes during change windows.Remotely deploy and configure services.

  • Participate in project delivery aimed at increasing capabilities around monitoring, notification, configuration and deployment of servers and applications within the Oracle Cloud Platform.

  • Assist in the training and development of more junior team members.

Knowledge, Skills, Abilities, and Background

  • College diploma or university degree in the field of computer science or equivalent or 5 years equivalent work experience in infrastructure, systems, engineering or development environment.

  • Excellence in verbal and written communication.Ability to communicate with all levels during critical events and be a bridge for technical discussion with non-technical people.

  • Strong Technical background with an ability to troubleshoot issues impacting large scale service architectures and application stacks.

  • Demonstrable experience in one or more scripting/programming languages:Powershell, Python, Perl, PHP, etc.

  • Familiarity with TCP/IP protocols, firewall management, and database administration.

  • Experience installing, configuring, and maintaining Linux, Linux services, and Linux networking.

  • Configuration and maintenance of applications such as Apache, Memcached, Squid, MySQL, NFS, DHCP, NTP, SSH, DNS, and SNMP.

  • Good interpersonal skills with ability to present ideas in business-friendly and user-friendly language.Team oriented.

  • Highly self motivated and directed with keen attention to detail.

  • Proven analytical and problem-solving skills with strong customer service orientation.

  • Ability to effectively prioritize and execute tasks in a high-pressure environment.

Detailed Description and Job Requirements

Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracle's Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements.

Install, monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis.

BS degree in Computer Science, Information Systems, or equivalent work experience. Provides strategic and comprehensive complex business solutions in Technical Infrastructure support and server administration in a mid-sized environment; supporting and troubleshooting distributed applications, software, and operating systems; and administering and troubleshooting issues with messaging middleware and message brokers. Knowledge of enterprise platforms. Desire to keep up with modern technology and make recommendations. Knowledge of network architecture and protocols. Experience with enterprise administrative scripting using a major scripting language and experience with software deployment. Travel may be required in accordance with business needs. Related technical experience may be substituted for degree requirements, including Infrastructure support and server administration; supporting and troubleshooting distributed applications, software, and operating systems. Advanced knowledge of network architecture and protocols. Strong experience with enterprise administrative scripting using a major scripting language. 12 years or more of related technical experience may be substituted for degree requirements, including Infrastructure support and server administration; supporting and troubleshooting distributed applications, software, and operating systems.

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

Job: Product Development

Location: GB-GB, UK-Reading

Job Type: Regular Employee Hire

Organization: Oracle