Oracle Principal Site Reliability Engineer, Security Clearance NSC in Reading, United Kingdom
Principal Site Reliability Engineer, Security Clearance NSC
The Oracle Cloud Infrastructure (OCI) team can provide you the opportunity to operate a suite of massive scale, integrated cloud services in a broadly distributed, multi-tenant cloud environment. OCI is committed to providing the best in cloud products that meet the needs of our customers who are tackling some of the world’s biggest challenges.
We offer unique opportunities for smart, hands-on engineers with the expertise and passion to solve difficult problems in distributed highly available services and virtualized infrastructure. At every level, our engineers have a significant technical and business impact designing and building innovative new systems to power our customer’s business critical applications.
This role is available for the OCI Data & AI services. We are addressing exciting challenges at the intersection of data and AI and cutting-edge infrastructure. We are assembling a team of energetic, customer-focused site reliability engineers to build a world-first and best in class customer experience blending sys admin, incident commander, and NOC engineer disciplines. You’ll be part of a team that learns deeply how our cloud platform works so you can be the bridge between Engineering and Operations. This role is integral to the success of our customer relationships and is critical to the success of the platform. This role will support Oracle’s UK Government customers.
Responsibilities of the role
Be the on-call point of escalation for incidents and other issues arising within the region
Operate and perform maintenance for services running within the region
Deploy code and execute other changes within the region
Troubleshoot operational issues on behalf of service teams
Ensure timely resolution and documentation of incidents through bridges
Ensure thorough documentation of incidents through company‑standard reporting methods
Monitor the region for faults, alarms, and other errors
Inform internal teams as required through processes and procedures
Qualifications for the role
Ability to maintain UK Government Security Check level clearance
Bachelor’s degree, in Computer Science, MIS or another technical field, or equivalent work experience
Experience with Linux
Experience with orchestration/automation tools (Ansible, Terraform, Chef, etc.)
Experience with container technologies (Docker, Kubernetes)
Experience deploying code within change management procedures
Experience participating in or running incident bridges
Experience troubleshooting complex software and/or networking issues
Customer obsession, passion for delighting customers
Strong understanding of cloud concepts and platforms
Experience in cloud technical support, operations, NOC or similar is preferred, but not required
Experience scripting using Python / bash preferred
Experience working with government customers is preferred, but not required
Proven ability to quickly learn new technical domains and then train others
Great verbal and written communication skills
At Oracle, we don’t just value differences—we celebrate them. We’re committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion.
Detailed Description and Job Requirements
Solve complex problems related to infrastructure cloud services and build automation to prevent problem recurrence. Design, write, and deploy software to improve the availability, scalability, and efficiency of Oracle products and services. Design and develop designs, architectures, standards, and methods for large-scale distributed systems. Facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning.
Work with Site Reliability Engineering (SRE) team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. Responsible for the design and delivery of the mission critical stack, with focus on security, resiliency, scale, and performance. Authority for end-to-end performance and operability. Partner with development teams in defining and implementing improvements in service architecture. Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio. Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. Demonstrate clear understanding of automation and orchestration principles. Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs). Utilize a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations. Understand and explain the affect of product architecture decisions on distributed systems. Professional curiosity and a desire to a develop deep understanding of services and technologies.
A BS or MS in Computer Science, or equivalent. Identifies and implements complex solutions to knowledge of server hardware and software configuration, networking, standard internet services, scripting languages, cloud computing patterns, technology security and compliance. Experience running large scale customer facing web services. Identifies and implements complex solutions to understanding of load balancing technologies and experience with development in programming languages, databases and big data stores, and container technologies. Work involves defining and documenting technical architecture of complex and highly scalable products. A minimum of 8 years experience of running large scale customer facing web services.
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).
Job: Product Development
Location: GB-GB, UK-Reading
Other Locations: GB-GB, UK-Bristol, GB-GB, UK-London
Job Type: Regular Employee Hire
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