Penske Customer Service Coordinator (Billing Customer Service) in Reading, Pennsylvania
Penske Customer Service team is currently seeking outgoing, customer focused individuals to help support our National Sales team and their customers across the country. You’ll be a part of a dedicated team of people who work to make it easy for our customers to obtain answers to an array of questions and concerns.
In this role you’ll leverage your customer service, problem solving, and relationship building skills to ensure we take care of our largest customers. You’ll collaborate with other Penske team members within the corporate office and across our 2,200 rental facilities nationwide. Our goal is to exceed our customers’ expectations by taking ownership of all requests that come into our team and handling them accurately and quickly.
This Position Offers You:
The ability to gain exposure across our business, which can help you move your career forward into other growth opportunities.
Training on Penske systems, products, and sales skills to help you succeed
Full time, benefits eligible employment
This position is located at our corporate offices in a suburban setting 7 miles South of Reading, PA.
Provide excellent customer service with every interaction
Quickly and accurately handle customer/field inquiries
Coordinate on behalf of internal/external customers to resolve their requests
Coordinate billing process changes and analysis with: Customers; Field Associates and Executive Account Managers
Evaluate and implement billing process improvements to streamline billing activities and ensure accurate invoices to customers
Other projects as assigned by the supervisor
Bachelor’s Degree preferred
Excellent customer service skills required
2 years of customer service experience required
In lieu of a degree, 5 years’ experience needed.
Proficiency with computers required
Salesforce software experience preferred
Regular, predictable, full attendance is an essential function of the job
Must be flexible to work non-traditional hours: holidays, nights and weekends
Strong interpersonal and telephone etiquette skills, and the ability to build rapport with customers
Excellent verbal, written, and listening communication skills as you’ll be handing inbound and outbound calls from multiple sources
Ability to type, listen and think of an appropriate solution to your customer's needs all while keeping up a lively verbal exchange.
Provide a legendary experience for all customers by connecting and providing solutions
Basic math, logic, geography and problem solving skills as well as the ability to follow specific instructions are also required
Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer.
About Penske Truck Leasing
Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group, and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates more than 260,000 vehicles, employs more than 29,000 people, and serves customers from more than 1,000 locations in North America, South America, Europe, Australia, and Asia. Product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and
warehousing management and supply chain management solutions. Visit http://www.GoPenske.com to learn more.
Work Locations: 100 Gundy Drive Reading, PA
Primary Location: United States-Pennsylvania-Reading
Job: Other Corporate
Penske (Oracle) Job Name: Other Corporate
Req ID: 1812913