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CBRE Business Operations Analyst in Redmond, Washington

JOB SUMMARY

Working under direct supervision, provides routine day-to-day operations and business operations support for a business unit or large department. Assists in coordination of process improvement, coordination between various departments, and other functions enabling the department to meet objectives in an effective and efficient manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Analyzes and maintains monthly program reports to maintain expense controls. Prepares commentary and explanation of variances for management review.

Assists in systems administration for specialized software utilized by the business group to support its operations. Researches and resolves routine support issues. Follows-up to ensure open issues are resolved. Assists in preparing user reference material.

Troubleshoots and resolves simple inquiries and requests from internal and external clients.

Updates and manages, routine documents and processes such as account organization charts, distribution lists, employee access management.

Reviews and monitors department processes and procedures to identify opportunities to improve service delivery to internal and external customers. May network with external contacts to research and recommend best practices. Conducts routine process and data audits for all programs managed through departments.

Researches and collects input from multiple internal and external resources to produces cost effective business options for various stakeholders.

Compiles a variety of operating, financial and statistical information as needed to respond to management requests. Coordinates work with other departments. May add commentary to complete analysis reports and proposals.

Assists in communication of best practices, policies, procedures and initiatives to support operations. Helps to facilitate process improvement by engaging appropriate resources in issue identification and resolution.

Assists in developing a standard rhythm of business for produce ordering and team budget, including personnel and fiscal requirements to achieve defined objectives. May provide periodic updates relative to project resource and fiscal plans.

Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

Bachelor's Degree (BA/BS) or equivalent from four year college or university plus a minimum of two years related work experience to include office administration, business analytics and process development.

Work experience related to specific department or business unit function preferred.

CERTIFICATES and/or LICENSES

None

COMMUNICATION SKILLS

Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Strong attention to detail.

FINANCIAL KNOWLEDGE

Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.

REASONING ABILITY

Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.

OTHER SKILLS and ABILITIES

Advanced proficiency in Microsoft Office Suite, specifically Excel Visio, and PowerPoint. Spreadsheet skill set to include advanced functions such as graphics, pivot tables, and formulas. Program/Project coordination experience preferred.

Equal Opportunity and Affirmative Action Employer Women/Minorities/Persons with Disabilities/US Veterans

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