Oracle Conversational Designer / Conversational Writer in Redwood City, California

Conversational Designer / Conversational Writer

Preferred Qualifications

Are you able to say you were on the ground floor of defining and designing the first GUIs, the first web apps, or the first mobile experiences? Those were all amazing times, and we are at a new inflection point with voice and conversational experiences. We have been doing years of research and development at Oracle to get to this point, and now we need a world class team to help us imagine and create the first generation of conversational experiences for our applications suite used by tens of millions of users all over the world. We love working with teammates who care as much about every detail of the experience just as much as we do. We love getting an interaction just right, polishing the language to its most concise and most effective form, and having our software create a genuine emotional resonance in our end users. And all throughout we love listening to customers and adapting our approach based on real-time feedback. We have the opportunity to make our user experience better every single day.

Voice and conversational experiences transcend existing models of interaction. This is a new frontier and requires a different approach than we’ve traditionally taken to improving our user interfaces – it requires a service-based approach. We are building the conversational services that will result in an inclusive, efficient, and engaging experiences that give customers just what they want, as quickly as possible. Oracle’s senior leadership is committed to delivering a state-of-the-art user experience and we are looking for those individuals who are passionate about bringing craft and elegance to the complexity of natural language experiences. Help us define, grow, and evolve the vision for the future of conversational experiences.

Primary Responsibilities

  • To sell a vision of exceptional, rich and fulfilling conversational experiences for your assistant.

  • Craft high-level and detailed storyboards, mockups and task flows to effectively communicate chat and voice interaction and design ideas.

  • Create detailed, comprehensive voice user interface (VUI) design specifications in collaboration with Engineering. Define and extend conversational and voice personalities for various new product areas. Help define the “voice” of our assistants.

  • Evaluate usability and audio consistency of existing dialog flows and recommend design changes.

  • Contribute to our collection of guidelines, best practices, reference artifacts, and resources to support all of our teams to assist in conversational and VUI design.

Qualifications

  • Bachelor's degree or higher in a related discipline (Digital Design, HCI, Linguistics, Natural Language Processing, Journalism, Psychology)

  • 3-5 years of experience in UX/UI/VUI design, interaction design, design research, writing, or a related field

  • Experience with the full product development process from vision to shipping and monitoring

  • Experience in a design or strategy role on a large-scale product team

  • Knowledge of the software development cycle and Agile processes

  • Strong interest in voice or other conversational interfaces

  • Exceptional and demonstrable problem solving, critical thinking, and communication skills

  • A portfolio is required for an interview

Surprise Us

  • Polyglot’s go to the front of the line

  • Storytelling examples to wow

  • Pioneer, ahead of your time, innovator, entrepreneur, je ne sais quoi?

Detailed Description and Job Requirements

Responsible for creating, evaluating and modifying prototypes to support evolving hardware and software application development.

As a member of the User Experience team, you will develop and apply software design/usability processes in the investigation of technical problems. May develop user profiles, with emphasis on human error control, display issues, visual interaction, physical manipulation and task and objective analyses. Provide product usability, evaluation and support to product development teams, including the analysis and investigation of applications/systems including tactile methods, visual graphics, web, multimedia, voice response and conversational user interaction. May assist in developing design concept and implementation, providing input on user design considerations. May produce specifications describing user needs and internal structures for product in development.

Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. Typically seven years of software engineering or related experience needed.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Job: Product Development

Location: US-CO,Colorado-Denver

Other Locations: US-WA,Washington-Seattle, US-CA,California-Redwood City

Job Type: Regular Employee Hire

Organization: Oracle