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Oracle Product Mgmt/Strategy Director-ProdDev in Redwood City, California

Product Mgmt/Strategy Director-ProdDev

Preferred Qualifications

At Oracle, we believe that companies around the world must deliver delightful customer experiences as a competitive imperative, and that this need is driving digital transformation inside the enterprise. Organizations are seeking to connect customers, employees, and systems in transformative ways to deliver differentiated customer experience while enabling their employees to work smarter and more efficiently. The scope of the opportunity for Oracle is enormous: as the largest and most innovative companies in the world make this journey, we are their technology partner and guide. At Oracle we are committed to creating a state-of-the-art CX solution that is a key factor distinguishing our software from the competition.

Here’s the kind of person we’re looking for.

You thrive on working well with others. You make the people around you better. You love to collaborate with fellow product managers, designers, researchers, engineers, and executives and inspire them all to do their best.

You’re a full cloud product manager. You look at user story, functional design, product configuration, sales plays, demos, competitive analysis, marketplace partners, and more as deftly deployed tools in the Product Manager’s essential toolkit. You intuitively know how technology, business requirements, and awesome product design are necessary to deliver cloud innovation that delights.

You’re a fantastic storyteller. You know that our products and services tell our customers a story through end-to-end innovative Digital Transformation from CRM front office to ERP back-office. You won’t rest until the Oracle story is a compelling one.

What are the technical requirements?

Core Product Management

  • Minimum 10 years in enterprise cloud software development (with meaningful agile experience), and/or implementation of customer engagement solutions

  • Highly skilled in defining end-user application experience and workflow

  • Track record in bringing creative ideas and proposals to development teams and executives, supported by qualitative justification and quantitative analysis

  • Able to represent our company and team with excellent verbal, written, and presentation skills

Domain Experience

  • CRM application experience with an intimate understanding of customer service or sales engagement processes

  • Experienced in delivering one or more communication solutions including chat, voice, co-browse, email, video chat, messaging (FB, WhatsApp, Twitter, SMS)

  • A domain leader in contact center technologies and workflow (ACD, CTI, IVR, Routing, WFM, Quality Management) from companies like Avaya, Genesys, Cisco, etc.

  • Knowledgeable of proactive/predictive web engagement technologies for customer interactions in marketing, sales, or service use cases

  • Familiar with emerging technology platforms (e.g., AI, Machine Learning, NLP)

  • Strong interest shown for candidates with additional experience implementing technology for contact or customer engagement centers

Cloud Product Development

  • Experienced in delivering modern cloud products (JavaScript frameworks, RESTful APIs, microservices, etc.)

  • Experienced with API-first development for SaaS deployments

  • Experienced in SaaS configurations and PaaS extensions, including UI, process workflow, data model extension, and REST API integration

  • Experienced in application data integration, user authentication, and service provisioning

Education

  • Bachelor’s or Master’s degree in management, business, computer science or other equivalent

Detailed Description and Job Requirements

Lead a team that acts as the central resource and driving force for the design, process, manufacturing, test, quality and marketing of product(s) as they move from conception to distribution. Organize interdepartmental activities ensuring completion of the project/product on schedule and within budget.

As a member of the product development division, you will specify, design and implement major changes to existing software architecture. Define project needs. Build and execute unit tests and unit test plans. Review integration and regression plans created by QA. Communicate with QA and porting engineering to ensure consistency, testability and portability across products in general.

Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology. Recommends and justifies major changes to existing products/services/processes. BS or MS degree or equivalent experience relevant to functional area. 8 or more years of software engineering or related experience.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

Job: Product Development

Location: US-CA,California-Redwood City

Job Type: Regular Employee Hire

Organization: Oracle

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