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Oracle Sr. Cloud Technical Account Manager in Redwood City, California

This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle s products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle s products and related implementation services.

This position will provide customers with regular assessments on the domains of strategy, process, governance, people and technology accompanied by recommendations for improvement in each area. The ATAM will act as the primary liaison between Oracle, the customer, and the system integrator with respect to the implementation. He/she will serve as Oracle's support/services lead to the customer and provide business process, application functionality, technology, and implementation expertise by delivering a combination of business specifications analysis, technical consulting and project management skills. The TAM is responsible for escalating issues across multiple business units within Oracle (e.g. Technical Support, Expert Services, Sales, Consulting, Product Development, etc.) and marshalling resources as necessary to resolve problems.

Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology. Demonstrated success at Oracle with 3 years and as a Technical Account Manager for at least 2 years, including involvement in at least 5 successful customer deployments. Recommended 7-10 years of professional Information Systems implementation experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences). Understanding of various technical architectures and operating systems including web-based applications, networks, RDBMS (Oracle, DB2, MS SQL Server), etc. Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations. Industry experience is desired.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

Sr. Cloud Technical Account Manager (TAM)

Advanced Customer Services (ACS) deliver product and implementation expertise to our customers, helping them get the most out of their Oracle Cloud investments.

As an Cloud Technical Account Manager (TAM), you will help craft and execute strategies to drive the successful delivery of professional services engagements and drive customers complete stack adoption of Oracle Cloud. You will help plan and architect solutions using best practices, proactively guiding our customers through the strategic and technical facets of their Cloud transformation journey.

Your previous experience with cloud architecture, enterprise technology implementation, strategy development, and customer advocacy will play a critical part in your day to day work driving success at our most critical customers. A successful Cloud TAM utilizes their relationship management skills and cloud technical depth to effectively communicate at all levels of the organization.

Responsibilities

  • Accelerate customer adoption of Oracle solutions by leading the implementation journey by providing technical guidance, migration goals, and business transformation strategies.

  • Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.

  • Develop strategic relationships with stakeholders (particularly C-Suite and IT team) to understand a customer s business and develop strategic roadmaps.

  • Plan for customer events and launches, partnering with organizations to ensure customer success during critical moments.

  • Develop best practices and assets based on learnings from customer engagements to support outbound initiatives to accelerate cloud adoption.

  • This position will require the ability to travel 25% or more as needed.

Background/Experience:

  • Bachelor s degree in CS, Engineering, related technical field or equivalent practical experience.

  • 5 years of experience in a customer-facing role, interfacing with executive stakeholders, driving customer technical implementations or transformation programs.

  • Experience supporting customers in one of the following: IT Consulting, cloud operations (launch and capacity planning, product release management), technical support, and/or escalation management.

  • Experience in application/workload migration to public cloud providers

  • Excellent communication, presentation, problem solving, and management skills, with experience translating business requirements into technological solutions.

  • Experience collaborating across business units internally and at large enterprises.

Preferred qualifications:

  • MBA or Master s degree in a management, technical or engineering field with 7 years of customer-facing experience.

  • Experience collaborating with partners, systems integrators, and third-party developers to deliver high-impact solutions

  • Understanding of one of the following: IT operations, database systems, networking, IT security, application development, service oriented architecture, cloud-native application development, hosted services, or content delivery networks.

Job: *Support

Organization: *Oracle

Title: Sr. Cloud Technical Account Manager

Location: United States

Requisition ID: 200004VV

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