Thermo Fisher Scientific Field Application Scientist in Remote / Field, Georgia
Job Title: FAS
Reports To: Jacki Gabriel, Sr. Manager, Field Application Scientists
Position Location: US Remote - East Coast
Provide technical and applications support and training to ensure customer success with Thermo Fisher Scientific Forensic Human Identification products, services and workflows. FORENSIC LAB EXPERIENCE REQUIRED (PUBLIC OR PRIVATE).
Tasks and Responsibilities:
Provide technical knowledge and support for Forensic Human Identification applications using HID products across the US, primarily focused on eastern US, including
Work closely with customers on a range of activities, via in-person visits, phone and email communications. As needed, conduct experiments and lab bench work, data review and customer presentations, instruct product demonstrations and technical classes, conference workshops, etc. with minimal direction from Sr. Field and Validation Application Scientists.
Troubleshoots issues related to the forensic science workflow, assays, software and/or instrumentation. Interprets customer needs and identifies a resolution pathway that address the specialized needs of the forensic customer and may include gathering support or inputs from sales, manufacturing/QC, R&D, or other internal functions.
Work alongside Sales Account Managers to provide technical and applications assistance.
Perform independent product demonstrations and trainings in the field. Support conditional sales placements in the field through on-site visits and telephone communication.
Delivers installation and advanced forensic application and product training across the entire forensic human identification workflow. And represent Human Identification products and services at Scientific Forums.
Provide technical support for Validation Professional Services activities, conducting wet laboratory work, data analysis and product training.
Perform other duties as required and/or assigned.
Provide feedback to Marketing and Product Development teams to help improve products and processes.
Develops and improves processes that support our mission of building a world-class customer support organization.
A minimum of 3 years of Forensic Science experience working in a casework and/or databasing laboratory.
Bachelor’s degree in a major branch of Science is required. Requires knowledge and skills normally acquired through completion of a Bachelor`s degree (B.A. /B.S.) in Biology, Molecular Biology, Microbiology or Biochemistry, or equivalent experience.
Demonstrated proficiency in using Thermo Fisher Scientific Human Identification (HID) assays, instrumentation and software.
Demonstrated superior problem solving and interpersonal skills.
Demonstrated written and verbal communication skills. including training and presentation skills.
Clear vision of and commitment to providing outstanding customer service.
Ability to respond quickly to changing needs and adapt as necessary to meet new challenges.
Strong influencing skills able to motivate, drive, steer and convince others at all levels of the organization.
Takes ownership and accountability to achieve the proper team output.
· Travel and valid Driver’s License required.
· Must be able to work safely with chemicals and hazardous material.
· Frequent travel required. (Up to 80%).
This position is not eligible for relocation benefits.
If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here at https://jobs.thermofisher.com/page/show/eeo-affirmative-action-statement#accessibility for further assistance.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.