Kaiser Permanente Training and Tech Support Specialist in Renton, Washington
Accountable for providing subject matter expertise, researching and troubleshooting complex technical and operational issues. Develop and lead detailed and complex training programs for highly regulated operational areas that integrate computer application skills with new and revised workflow, business requirements and technology. Consult with customers to assess training needs, make training recommendations and design, develop and implement training programs. Responsible for composition, formatting, and syntax of technical writing. Researches, analyzes, and composes technical documentation and hard copy and web-based documents using technical writing and composition concepts. Consult with internal stakeholders and subject matter experts on documentation creation and maintenance. Assists with auditing and plays a lead role in working with staff on executing process updates as necessary.
Accountable for providing subject matter expertise, researching and trouble shooting highly regulated, complex technical and operational issues. Identifies areas for improvement through audits/analysis. Helps develop and implement procedural or process changes and plays a lead role on working with staff on executing changes.
Ensure documentation projects stay on the critical path and are delivered in a timely manner. Monitor and revise technical documentation as business/system requirements evolve. Adding, deleting, and changing documents in the appropriate system to support the business need. Lead collaboration efforts in the design, development, and implementation of documents for new processes and benefits. This may include collaboration with external audiences for brochures, summaries of benefits and coverage and other duties as assigned.
Consult with stakeholders to identify training needs and ensure business requirements are met by recommended training solutions. Analyze and integrate user & application system requirements to create successful Health Plan Administration training programs. Partner with project teams and communicate training goals and requirements to ensure successful program implementation. Interact effectively with multiple project teams and Stakeholders by communicating training plans, outcome requirements and training status. Determine knowledge and/or skill enhancement needed by students during training plan development or during training sessions.
Deliver classroom training using identified objectives and strategies from the training plan and required training cour materials. Assess student performance and provide timely feedback to improve classroom outcomes. Responsible for composition, formatting, and syntax of technical writing. Researches, analyzes, and composes technical documentation, hard copy and web-based, using technical writing and composition concepts and grammatical rules. Consults/collaborates with internal stakeholders and subject matter experts to assess documentation needs, make documentation recommendations, and implement accurate, well-composed and consistently formatted web-based and hard copy documents. Independently coordinates documentation projects from request to completion including performing usability testing as necessary. Partners with key customers to ensure divisional documentation is aligned with training programs. Perform necessary analysis to update appropriate systems to support new and exis
Minimum three (3) years of training in a corporate setting or demonstrated ability to develop and design and deliver training through multiple mediums.
Adult training and or curriculum design, technical writing or equivalent experience.
License, Certification, Registration
Technical writing skills, policy or compliance experience.
Able to work independently & collaboratively; detail oriented; and excellent written & verbal communication, problem definition, problem solving and PC skills including MS Word, Excel & Oulook required.
Bachelor's degree in adult education, learning and development or related field.
Knowledge of active/interactive training methods for adults and evidence based learning.
Knowledge of medical terminology preferred.
MS OFfice, LMS, Adobe, Captivate
TITLE: Training and Tech Support Specialist
LOCATION: Renton, Washington
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.