IBM Delivery Leader in RESEARCH TRIANGLE PARK, North Carolina

Job Description

  • Strong work ethic

  • Strong organizational skills

  • Strategic Thinker

  • Strong people skills and strong motivational skills

  • Prior Senior management experience required

  • Will need to run a center with 300 people who provide O2C and Call Center operations

  • Prior on-site and off-site management experience is required

  • Client facings skills along with order to cash and operations experience required

  • Solid roll up your sleeves type management style with the ability to establish a strong management system for internal operational performances as well as client dashboards

  • Business Controls knowledge required. Experience is a plus

  • Accounting & Finance background

  • This role is responsible to achieve financial over/under targets and utilization targets


Required Technical and Professional Expertise

  • Strong computer skills, including demonstrated proficiency of Microsoft Excel

  • Demonstrated ability to work autonomously, attention to detail, prioritize, problem solving, work in the grey and work effectively in a fast paced environment

  • Able to analyze data and make informed decisions without getting lost in the details

  • Ability to adapt to frequent changes in priorities and scheduled tasks

  • Demonstrated ability to communicate effectively, both verbally and in writing across multiple levels within an organization and with customers

  • Strong customer service orientation

Preferred Tech and Prof Experience


EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.