IBM IT Specialist- DevOps Client Success in RESEARCH TRIANGLE PARK, North Carolina
Who We Are
IBM Z is the World's most powerful business platform. 68% of enterprise production workloads, 80% of structured enterprise data, and 55% of all enterprise transactions, including more than 50% of the back-end transactions generated from mobile enterprise applications run on IBM Z. We are embarking on an exciting journey to transform the developer experience on IBM Z by embracing disruptive technologies spanning all aspects of development, test, deployment, and monitoring. To accomplish this transformation, we are aggressively hiring top talent for a variety of positions, including offering management, design, and development. Join us on this exciting journey, leverage cutting edge technologies at work, and deliver meaningful innovation for the platform that runs business.
The Client success team will work directly with clients and business partners to position and deploy key DevOps offerings including IBM Z Open Development and Application Discovery and Delivery Intelligence. You will play a key advisory role in Source Code Management (SCM) migration projects from library managers traditionally used in mainframe development shops, to modern SCM such as git or Rational Team Concert.
As a Client Success team member, you will need to:
Provide technical enablement to clients, sellers and business partners and develop long-term relationships through managing and interpreting their requirements
Make technical presentations and demonstrate how products meets client needs
Provide technical assistance and product education
Have a deep understanding of the IBM Z DevOps portfolio
Develop business partner ecosystem and identify candidate partners to support the client’s transformation
Coordinate in person workshops to setup DBB-GIT build at client sites
Play an advisory role or directly lead transformation projects and leverage business partners as needed for execution
Drive collaborative value stream engagement sessions with clients to help maximize the value of transformation efforts and improve software delivery practice
Interface between IBM Lab and transformation project teams to handle product and tooling enhancements requests, as well as review and validate migration strategy and ecosystem architecture.
Contribute to the development of assets and collaterals that will contribute to make the migration services offering repeatable at a large scale.
Required Technical and Professional Expertise
Ability to develops and foster all client relationships based on trust
Ability to understand and be sensitive to client’s needs, always listening and placing the client first
Ability to consistently bring in new ideas and solutions that add ongoing value for the client.
Basic scripting knowledge (eg Groovy)
Experience as a JAVA developer
Knowledge of modern SCMs and pipeline coordinators such as Git, RTC and Jenkins.
knowledge of legacy SCMs like Endevor, Changeman, Panvalet, SCLM, etc...
Knowledge of distributed and legacy z/OS SCM
Excellent understanding of z/OS systems and application landscape and z/OS application
Understanding of DevOps principles, including modern Agile/Lean development
Preferred Tech and Prof Experience
z/OS knowledge Familiarity with USS will be an added advantage
z/OS Scripting knowledge (eg: REXX, JCL)
Experience as a COBOL developer
Operations / System Programmer background
Skills on application mapping tooling
A first experience in migration projects with support for changing the habits of the end users, and also having a good understanding of the difficulties of integrating tools in complex ecosystems should be a plus.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.