IBM Watson Health - Delivery Manager in Research Triangle Park, North Carolina
IBM Watson Health provides the healthcare industry a protected, cloud-based analytics platform that harnesses big data for clinical integration, predictive analytics, and business intelligence. Its platform empowers the country’s leading v
provider organizations to more effectively utilize their data to improe care quality, patient satisfaction, and deliver value-based care. Watson Health is working to enhance, scale, and accelerate health and wellness, and to facilitate collaboration across the community of care.
The Explorys solution supports Population Health Management and Accountable Care models while applying the power of massively-parallel data processing to help save lives and make healthcare more affordable. The Phytel solution empowers provider-led population health improvement, providing care teams with proven technology to deliver timely, coordinated care to their patients. The SaaS-based registry uses evidence-based chronic and preventative care protocols to identify and notify patients due for service, while tracking compliance and measuring quality and financial results.
The Delivery Manager will report to Manager, Delivery. The Delivery Manager is responsible for ensuring the overall success of implementing IBM’s patient engagement, performance management, and care management solutions throughout the United States and abroad. The Delivery Manager must be knowledgeable in all aspects of software implementation in a healthcare environment.
Successfully lead client implementation projects ensuring that timelines are met and client expectations are exceeded;
Conduct knowledge transfer sessions with sales lead;
Perform due diligence to gain a thorough understanding of client’s organization and workflow;
Establish project scope and timelines working in coordination with client and internal services teams
Lead implementation workshops, normally on-site with the client;
Conduct client discovery sessions aimed at understanding key staff workflows based on the client’s objectives (MACRA, PCMH, MSSP ACO, shared savings programs, cost savings/revenue-generating initiatives);
Demonstrate strong competency across the product suite and in providing best practice configuration recommendations;
Determine client configuration requirements and guide client toward best practices;
Identify and address delivery risks and related mitigations;
Partner with Data Integration to insure all client requirements can be met;
Analyze PM/EMR/claims data according to established processes to guarantee appropriate product configuration and data quality; and
Identify potential scope expansions and work with contracting group to provide timely and accurate estimations of effort
Coordinate client training and lead account transfer to Account Executive after successful implementation.
Support the development of tools, processes, and procedures that radically reduce customer implementation cycle time and eliminate opportunities for deployment defects.
Travel of 25-35% is expected.
What are they like?
High energy level
High level of personal accountability
High sense of urgency, driven to deliver, self-starter
Team oriented and collaborative
Problem solver; looks for best alternative solution when faced with road blocks
Consensus builder; non-combative when they do not agree with majority
Organized; ability to work on multiple projects at a time
What do they know?
Healthcare business environment
Working knowledge of Lean Six Sigma Principles
Working knowledge of healthcare IT solutions
Technical project management experience
Where do they come from?
Healthcare provider organization
This position is located in Dallas, TX or Cleveland, OH.
Required Technical and Professional Expertise
2 years experience in healthcare or healthcare technology industry
2 years client-facing presence and experience interacting with multiple levels within an organization, including executive leadership
2 years strong technical and analytical aptitude including ability to understand software configuration and data structures
Preferred Tech and Prof Experience
5 years experience in healthcare or healthcare technology industry
5 years client-facing presence and experience interacting with multiple levels within an organization, including executive leadership
5 years strong technical and analytical aptitude including ability to understand software configuration and data structures
5 years identifying critical success factors and ensure all are met during implementation
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.