Olympus America Inc. Customer Service Representative II - Bilingual in Richmond Hill, Ontario
Provides accurate and timely delivery of the following to customers or internal staff. This would include, but not be limited to:
Maintain a minimum of 85% of daily average case volume in the Service Cloud of Customer Solutions Sales Team.
Maintain a minimum of 98% \"error free\" cases
Order Entry and Order Confirmations
Pricing Issue follow-ups
EDI/GHX Order Management
Credits and Return Requests
Order inquiry requests
End of day Sales reporting
Specialize tasks would include the following based on sales division/ERP System:
Chemical Invoicing o Integration Order updates
Pending Approval order follow-up
ETA updates to customer
Provide exceptional customer service by working in conjunction with other Olympus Canada divisions to resolve customer’s inquiry.
Maintain accurate logging of all customer related information and inquiries in Customer Service related databases.
Ensure daily KPI’s expectation are met or exceeded.
All other tasks and requests necessary to assist the Customer Solutions Team to perform other related duties as assigned.
Effectively manage the inflow of telephone contact to maintain optimal service of customer’s needs and requests.
Timely answering of telephone calls, faxes or emails and effectively assist customers and sales force with their individual ordering requirements.
Offer continued support and timely follow up.
Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution.
Perform other related duties and/or work as assigned.
(ONLY QUALIFIED CANDIDATES WILL BE CONSIDERED)
Post-secondary Degree/Diploma is required.
Minimum of 1 years relevant work experience dealing with Customers is required (Retail or Service).
Bilingual English-French proficiency in speaking, reading, writing abilities are required.
Experience with, Datasweep, SalesForce Service Cloud, Netsuite or SAP is neecssary.
Medium to advanced Microsoft Office skills are preferred.
Excellent communication skills are desired.
Strong organizational skills are essential.
Extremely detail oriented is necessary.
Motivated, results oriented and persistent is necessary.
Must be proactive/take initiative.
Maintain a positive attitude and work well within a team environment is desired.
Must handle stressful situations in a fast paced environment.
Effectively prioritize workload/time management is desired.
Excellent verbal and written communication/customer service skills are preferred.
Must possess the ability to work flexible hours.
Richmond Hill, Ontario - The Customer Service Representative – Sales, Level II, in addition to continuing to be responsible for the daily functions of a Customer Service – Sales, Level I, will also be responsible to provide additional handling of complex order management requests. They will continue to maintain and expand understanding of order entry inquiry financial systems procedures and application and operate within the policy and procedure guidelines.
Olympus embraces diversity and inclusion. As an Equal Opportunity Employer, our policies as well as our values prohibit unlawful discrimination based on an employee's or applicant's race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, state or local protected classification. EOE Minorities/Females/Veterans/Disabled
At Olympus, we are True to You!
Olympus Canada with headquarters in Ontario, is a precision technology leader, creating innovative opto-digital solutions in health care, life science and consumer electronics products throughout Canada. Olympus works collaboratively with its customers and its affiliates worldwide to leverage R&D investment in precision technology and manufacturing processes across diverse business lines. These include: gastrointestinal endoscopes, accessories, and minimally invasive surgical products; advanced clinical and research microscopes; digital cameras and voice recorders. Olympus Canada
Olympus Canada at http://www.olympuscanada.com/
Customer Service Representative II - Bilingual
Canada, Ontario, Richmond Hill
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Olympus is an Equal Opportunity Employer, and our policies prohibit unlawful discrimination based on an employee's or applicant's race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, state or local protected classification.