HCA, Hospital Corporation of America Accounts Receivable Resolution Specialist - Overpayments in Richmond, Virginia

Accounts Receivable Resolution Specialist - Overpayments


/ Parallon // is an affiliate of Hospital Corporation of America (HCA Holdings, Inc.) and is a leading provider of healthcare business and operational services. Parallon supports healthcare providers in the area of revenue cycle (billing, collections, denial management), technology, patient registration, insurance verification and health information management. /

Job Summary: The Accounts Receivable Resolution Specialist (Internal Title: Overpayment Analyst) is responsible for researching and resolving overpayment discrepancies, credit balances, returned hospital refund checks and handling patient concerns as needed. This is a Full Time opportunity, working Monday through Friday, from 8:30AM to 5:00PM

Duties (included but not limited to): * Perform and validate discrepancy reason coding

  • Initiate refunds of identified overpayments and resolve open discrepancies

  • Monitor take-backs and initiate refunds as appropriate.

  • Review and resolve credit balances

  • Accept phone calls and resolve patient concerns related to account balances

  • Research returned refund checks and take the necessary action to resolve.

  • Identify problem accounts/processes/trends and escalate as appropriate

  • Utilize effective documentation standards that support a strong historical record of actions taken on the account.

  • Ability to perform basic math to ensure accurate statement of accounts receivable Education:

  • High school diploma or GED required

    Experience:

  • At least one year of overpayment/logging-related experience required

  • Strong Microsoft Excel experience required

    We offer free parking, training support, competitive salary and excellent benefits to include several insurance package options for Medical, Dental and Vision; Paid Time Off for vacation, sick leave and holidays, Employer-paid Short Term Disability, Company matching 401K and more!

Parallon is an Equal Opportunity Employer (EOE), minority/ female/ veteran/ disabled, offering a great work environment, challenging career opportunities, and competitive compensation.

#ParallonBCOM

Job: *Admitting Registration Clerical & Scheduling

Title: Accounts Receivable Resolution Specialist - Overpayments

Location: Virginia-Richmond-Shared Services - Richmond

Requisition ID: 08648-156684