HCA, Hospital Corporation of America Care Assure Patient Coordinator in Richmond, Virginia

TheCare Assure Patient Coordinatoris responsible for working with the patients and physician offices to schedule follow up care. You will facilitate patient follow-up through scheduling, information transfer, and communication in order to improve continuity of care. You will guide patients through the health care system by assisting with access issues and developing relationships with service providers. You will also serve as a point of contact for referring physicians, patients and caregivers to provide resources and assistance with accessing clinical and supportive care services.

Other job duties and responsibilities include:

  • Care Assure Coordinators will work closely with Nurse Navigators to ensure appropriate outpatient follow up.

  • Receive patient records from Nurse Navigators for identified patients requiring outpatient follow-up by primary care physicians, cardiologists and other serialities as requested.

  • Organize and group patients by individual physician and physician office to facilitate efficient calls with office staff.

  • Care Assure will manage weekly communication with physician offices.

  • Create weekly communication schedules to minimize number of calls to physician offices.

  • Call physician offices to make appointments for appropriate patients and track appointment progress for scheduled patients.

  • Obtains authorizations / referrals as needed for specialists appointments.

  • Care Assure Coordinators will communicate with patients to ensure attendance to appointments.

  • Communicate appointment logistics (i.e., date, time, location).

  • Re-schedule appointments that cannot be attended.


  • High School Diploma or equivalent (required)

  • Associate's Degree in Business or related field (preferred)


  • Critical Thinking, service excellence, good interpersonal communication skills, ability to read/comprehend written instructions, ability to follow verbal instructions, PC Skills/Proficient in Microsoft Office, Excel, Word, etc. (required)


  • Minimum of 1 year of directly related work experience in patient registration, billing or collections in a hospital or physician office setting (preferred)


  • Full Time

  • Day Shift (8 hour shifts)

  • Monday - Friday, No Weekends, No Holidays

/ We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. /

Job: *Supervisors Team Leaders & Coordinators

Title: Care Assure Patient Coordinator

Location: Virginia-Richmond-Richmond FSC

Requisition ID: 25505-43725