Comcast Client Solutions Support Specialist in Richmond, Virginia
Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Responsible for developing and modifying advertising sales materials and packages. Develops proposals, presentations, and packages to address the priorities and preferences of assigned market segments. Provides advanced and/or specialized support to strategic accounts by
researching, organizing and creating presentations and sales materials that align with the client-specific strategy. Works with moderate guidance in own area of knowledge.
Employees at all levels are expect to:
- Understand our Operating Principles; make them the guidelines for how you do your job
- Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital
tools and experiences
- Win as a team-make big things happen by working together and being open to new ideas
- Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our communities
- Facilitates the selling of advertising by providing plans that meet the needs of assigned client and sales force and by targeting and appealing to important clients, industries, and market segments.
- Utilizes research data and analysis to determine best multi-screen advertising solution for targeted audiences, clients, and available inventory.
- Develops customized proposals and pre-sales materials to position the sale of advertising campaigns related to strategic accounts.
- Gathers and summarizes marketplace intelligence relative to sales and programming. Generates, tracks, and distributes sales reports to measure sales effectiveness related to strategic accounts.
- Partners with Account Executives to maintain strategic client relationships and answer client concerns. Troubleshoots and follows up on client concerns.
- Assists local leadership with additional tasks and duties as assigned.
- Provides high level support and leadership on special projects/campaigns/initiatives.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
Education Level-Bachelor’s Degree or Equivalent
Years Experience-Generally requires 2-5 years related experience.
Comcast is an EOE/Veterans/Disabled/LGBT employer