Bank of America Operations Analyst in Richmond, Virginia
This position is responsible for providing quality customer service by processing ACH transactions, quickly, accurately and professionally. This position requires excellent communication skills, research, and analysis of information. Execute the Window processing for the TX and VA platforms. Balanced pre-post downstream distribution and work on suspended file issues. Handle risk customers, attending to their ACH inquiries and the company's financial risk is managed by not allowing ACH files to process until all risk attributes have been satisfied. Manage the use of various database tools and processes in support of ACH meeting critical Service Level Agreements and deadlines. Monitored and submitted jobs on via TSO, CICS and CA7. Interact closely with programmers, ACH Management, the Federal Reserve, the Electronic Payments Associates, vendors, internal business partners and customers to resolve issues. Document and deliver turnover for any outstanding issue for the next shift to arrive. Provide statistical analysis and reports. Support projects during testing, procedure writing, training and Implementation conversions. Assist in other areas of the ACH department as needed to include Delete/Reversal
Posting Date : 04/13/2018
Richmond, VA, VILLA PARK OPS CENTER BLDG C, 8001 VILLA PARK DR,
- United States
Travel : No
Full / Part-time : Full time
Hours Per Week : 40
Shift : 3rd shift
Assistance for Applicants with Disabilities
Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .
Diversity & Inclusion
At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Frequently Asked Questions
Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.