HCA, Hospital Corporation of America Telecommunications Manager in Richmond, Virginia

Telecommunications Manager

/ Parallon // is an affiliate of Hospital Corporation of America (HCA Holdings, Inc.) and is a leading provider of healthcare business and operational services. Parallon supports healthcare providers in the area of revenue cycle (billing, collections, denial management), technology, patient registration, insurance verification and health information management. /

GENERAL SUMMARY OF DUTIES:

Assure that the Patient Account Services obtains maximum benefits from telecom/information systems integration. Promote teamwork and provide leadership to staff to meet organizational goals and objectives. Maintain the Telecommunications infrastructure including switch, phones, and voice lines.

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

  • Coordinate support of end users (400 ) with ongoing Telecom needs. (Telephone, Voice Mail, Paging, Faxing, IVR, Call pilot, etc.)

  • Assist in development of training programs for new equipment and telecommunications applications

  • Identify opportunities for greater efficiencies through process improvement, systems integration and assist in implementation of these solutions

  • Maintain telecommunications database to include user, extension, voice mail, telecom hardware, etc.

  • Coordinate all moves, adds, repairs and upgrades to the telecommunications equipment.

  • Work with Director of IT&S on Strategic Planning and implementation of technologies to enhance quality service and support to users.

  • Remain current with emerging industry trends.

  • Audit and track phone system utilization for compliance to company policies and procedures.

  • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”

  • Other duties as assigned

    EDUCATION:

  • Bachelor’s Degree in Information Systems or related field preferred

  • Equivalent work experience may substitute degree requirement

    EXPERIENCE:

  • Minimum 3 years Telecommunications experience

  • Experience with Avaya Red and Call Center Elite preferred

    CERTIFICATE/LICENSE:

  • Avaya Certification preferred.

    We offer free parking, training support, competitive salary and excellent benefits to include several insurance package options for Medical, Dental and Vision; Paid Time Off for vacation, sick leave and holidays, Employer-paid Short Term Disability, Company matching 401K and more! Parallon is an Equal Opportunity Employer (EOE), minority/ female/ veteran/ disabled, offering a great work environment, challenging career opportunities, and competitive compensation.

    #ParallonBCom

Job: *Directors & Managers

Title: Telecommunications Manager

Location: Virginia-Richmond-Shared Services - Richmond

Requisition ID: 08648-154760