Oracle CX, Account Manager for Commercial Sector in Riyadh, Saudi Arabia

CX, Account Manager for Commercial Sector

Preferred Qualifications

CLOUD APPLICATIONS (SAAS) Shape the business landscape of tomorrow with the most complete and exciting suite of SaaS Applications in the world. Join Oracle as a Cloud Sales Professional and sell our Sales and Marketing Cloud to transformational customers across EMEA.

  • Oracle Marketing Cloud (OMC) Modern businesses strive to provide a seamless experience across several different channels. Help your customers deliver that experience.

Job Description:

  • Performs outbound and inbound communication to OMC Customers to sell additional services and solutions

  • Assists customer contacts with challenges and problems converting them into sales opportunities when possible

  • Maintains a working knowledge of the complete capabilities of ERP/HCM/CX’s services and of SaaS’s internal operational processes

  • Maintain an active pipeline of forecasted sales to meet monthly quota objectives while working through each opportunity with manager

  • Works to improve overall customer satisfaction in assigned customer accounts

  • Manages complex, challenging and/or largest customers of any AMs on the same team

  • Serves as the first line in the escalation path for customer satisfaction issues

  • Has complete knowledge of NetSuite’s products and services

  • May mentor and coach lower level/new Account Managers while also attending to their personal job goals and responsibilities

  • Liaises with Professional Services, SC and Support organizations to resolve issues for customers. Escalates potential issues to manager when needed

Qualifications/Skills:

  • 8 years’ experience in software sales preferably in a BPO or software Industry

  • Strong applications background and understanding of software systems

  • Strong background in selling software applications to Enterprise Market with knowledge of competing vendors

  • Excellent understanding of business applications such as ERP. CRM and CX

  • Advanced knowledge of Sales methodology

  • Has well superior communication skills to execute complex sales transactions and to provide information and to clarity to any sales deals; or problem resolution situation.

  • Conducts interactions with internal/external clients, peers, and management in a polished and highly professional manner

  • Demonstrates excellent written and verbal communication skills

  • Displays above average customer orientation skills

  • Above average analytical and problem solving abilities

  • Strong presentation skills

  • Best among peers negotiation skills

  • Advanced knowledge of Sales methodology

Education:

  • BA/BS degree in business/related field or equivalent work experience.

Detailed Description and Job Requirements

Sells a subset of product or services directly or via partners to small-and-medium sized accounts. The role is a combination of a Field Sales Rep and Inside Sales Rep.

Works to achieve maximum sales profitability, growth, and account penetration within an assigned territory. Territory may be combination of geographic, product, industry and other customer / market dimensions. Sells to the territory directly or via partners. The territory that this rep covers does not have an Inside Sales Rep or Field Rep. Utilizes inbound and/or outbound techniques to identify, qualify and close new opportunities. Manages accounts throughout the entire sales process, and collaborates with team members in business development, consulting and support to uncover all customer needs. Responsible for understanding Oracle's product offerings and competitive issues to develop solution proposals encompassing all aspects of the application. Travels to customer sites to identify / develop sales opportunities. Participates in the development, presentation, and sales of a value proposition. Onsite customer presentation with C-levels to negotiate and close strategic and complex deals. Liaises with customer contacts for the purpose of managing the customer relationship, identifying new opportunities and maximizing sales.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Successful sales track record. Oracle knowledge and/or knowledge of Oracle's competitors. Interaction with C level players. Team player. Ability to penetrate accounts and meet with stakeholders within accounts. Excellent communication, negotiating, and closing skills. Strong marketing skills. Travels to customer as needed. 2 or more years of relevant sales experience. BA/BS degree or equivalent preferred.

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).

Job: Sales

Location: AE-AE,UAE-Dubai

Other Locations: SA-Saudi Arabia, SA-SA,Saudi Arabia-Riyadh, AE-United Arab Emirates

Job Type: Regular Employee Hire

Organization: Oracle