The Hertz Corporation Replacement Accts Rep in Rochester Hills, Michigan
Perfect opportunity for an independent, outgoing, motivated professional, with avenues for growth within the company. The Account Representative program is a progressive business segment with lots of opportunity to change and evolve. Our reps have the opportunity to “own” their account. Our positions are a unique mix of sales and admin and require a mix of skills.
The Account Representative will represent Hertz on the site of the Insurance Company’s Claim Center and act as the liaison between Hertz and this partner. This person will be the main contact for any issues arising in that office, and will also be how Hertz is made aware of further expansion opportunities.
While working on-site, the Account Representative will:
Develop a thorough working knowledge of Hertz computer management systems and the insurance company's claim management system
Assist in developing and implementing processes and procedures to streamline the process for both the customer and Hertz
Potentially conduct joint calls with claim center personnel to network body shops
Responsible for assisting the insurance company’s employees with any rental concerns which include assistance on extensions and receivable questions. This position must be willing to be the “point person” for adjusters and management through an interoffice support presence
Hertz Onsite will ensure we are capturing all revenue opportunities (reservations) sent to Hertz
Hertz Account Rep will work daily workload.
Hertz Account Rep will work the past due receivables report weekly, which will be forwarded on by the billing department.
The knowledge to recognize errors and inconsistencies within Hertz systems and report them in a timely manner
Assist with training adjusters and support staff in rental portal
Track, record, and report all activities to immediate manager and Hertz support services
Develop, promote, and monitor referral / promotional contests aimed at encouraging adjusters to send more referrals to Hertz
Regularly distribute Hertz marketing items to claims adjusters
Monitor rates and activities of competitors and respond appropriately and/or alert Hertz management when necessary
Participate in and/or help sponsor insurance company events when appropriate
Help adjusters with their personal rental needs
Constantly look for more opportunities and proactively communicate those to the Key Account Manager
Other duties assigned by manager
Strong commitment to customer service
Well-developed oral and written communications skills
Well-developed organizational skills.
Demonstrated ability to work effectively independent of direct supervision
Demonstrated ability to work effectively with others
Must be a self-starter, quick learner and possess excellent decision-making skills
A College Degree
General understanding of insurance replacement business
HLE Rental Administration Department experience
Prior sales experience
Proven ability to achieve and exceed sales goals
Experience with frequently used Hertz systems such as HIRMS, HLES, HIRS, and GAR
Job ID 150329
# Positions 1
Category Customer Experience
Division OKC - Technology Center
Position Type Regular Full Time