WindStream Communications Customer Relationship Manager in Rochester, New York

Allworx, a division of Windstream, is currently seeking an Customer Relationship Manager for a direct hire position in the Rochester NY office.

The Inside Sales Representative is primarily responsible for developing, supporting and growing sales in a specific geographic territory . This position will work closely with a dedicated sales team to support our customer base.

Job Responsibilities:

Develop sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations; preparing quotations.

Conduct regular customer review calls and follow up as necessary.

Establish and maintain customer relationships. Understand the customer’s business/sales model to influence key players. Assist customers in building and growing their business with our product.

Demonstrate a proficient level of procedural and technical product knowledge.

Provide product demonstrations via webinars.

Update job knowledge by studying new products; participating in educational opportunities.

This position will be the initial contact for our dealers and end users. You will be responsible for handling pricing questions, basic technical questions and problem solving customer issues. No two days will be the same.

Preferred Qualifications

  • Inside sales or customer service experience
  • Excellent oral and written communication, including presentation skills
  • Ability to work in a high volume, rapidly changing environment
  • Must be self-motivated and competitive, but also a team player.
  • Good problem-solving skills and a high level of integrity are also essential.
  • Detail Oriented
  • Must have excellent time management
  • Strong Organizational skills with the ability to stay focused on tasks
  • Good interpersonal skills
  • PC literate, including Microsoft Office products (Outlook, Excel and Word) and CRM software (Salesforce) Travel to attend customer events once a year

    Minimum Requirements:

High School diploma or equivalent and at least 6 months experience. College hours or a college degree may be substituted for some experience as deemed appropriate.

Primary Location: *US-New York-Rochester

Job Category: Customer Service

Requisition ID: 18003470

Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.