Olympus America Inc. Endoscopy Support Specialist I in Rochester, New York
Acquiring experience and confidence in supporting targeted customers, local Sales Representative, Field Service Engineers, Repair personnel, Service management, and other corporate personnel to provide the highest level of customer support and endoscopy service satisfaction.
Acquiring experience and confidence in conducting service support calls independently and in a team effort with other corporate personnel as necessary.
Mentoring and monitoring to meet customer service needs, to provide solutions for endoscopy equipment service problems, to assist customers toward the goal of repair reduction, and to demonstrate the ability to develop customer relationships based on trust, loyalty and satisfaction.
Training to secure and grow Olympus service repair business through the promotion of Service Contracts for endoscopes, video electronics and reprocessing equipment.
Supporting service contract business by performing pre contract inspections, performing scope audits and approaching non contract customers to support the value of service contracts and proper maintenance of Olympus endoscopy equipment.
Training and mentoring focusing on conducting customer educational visits, diagnosing issues relating to endoscopy equipment care, handling, CDS and storage.
Receiving and comprehending core knowledge to conduct in service programs based on identified educational visit needs and assist in customer training to ensure that their endoscopy equipment will be maintained to Olympus standards for maximum operational performance.
Learning to establish and maintain customer rapport with key decision makers (i.e. Bio med, Nurse Manager, Materials Manager, Physicians, etc.) and gain experience to support their endoscopy equipment service requirements and leverage relationships to assist in the growth of Olympus service business.
Developing the knowledge and skills required to produce the highest levels of customer engagement and service support.
Gaining familiarity with endoscopy equipment applications and products through structured corporate training programs, on the job training, study of Olympus marketing materials, sales brochures and available self study programs.
Obtaining instruction and understanding of customer repair cost utilization analyses reports and learn how to review service contract performance and cost consumption versus elapsed time data.
Developing skills to assist over consuming contract customers to improve equipment utilization and reduce repair costs through an asset management focused approach enhancing the performance and value of their Olympus endoscopy equipment.
Developing and demonstrate consistent and repeatable equipment demonstrations and the proper and compliant methods to conduct customer in service programs.
Developing a routine communication schedule with management to exchange information on daily and weekly activities.
Maintaining all assigned assets including, but not limited to, laptop computer, mobile device(s), demo equipment, etc.
Submitting all required field activity documentation, including travel itineraries, field service reports and expense reports timely, accurately and as directed.
Updating service records as required.
Training to accurately perform and report on other MBO related duties as assigned and to meet all goals set and agreed upon with management.
Retaining technical knowledge and be evaluated as having the ability to perform and meet all job responsibilities in order to progress beyond the training period.
Bachelor's Degree or equivalent knowledge and or clinical experience.
Minimum of 1 year employment in Sales and or Service.
Ability to work flexible hours.
Ability to travel with overnight stays via automobile, or air to meet customer needs, or as requested by management.
Posses valid driver's license.
Must be proficient in providing distinctive customer service.
Ability to exceed customer satisfaction.
Strong communication skills both written and verbal.
Must have demonstrated decision making ability and resolution management.
Ability to perform under pressure and effectively communicate solutions to customers.
Must have a solid understanding of business policies and practices.
Must be a self starter requiring minimal supervision.
Must have demonstrated ability to successfully multi task.
Ability to cooperate and participate as an effective team member in creating a positive working environment.
Demonstration positive corporate citizenship.
Ability to ensure professional and timely communication with all internal external customers in accordance with established Olympus protocols.
Recognize and adhere to established company and department policies and protocol including, but not limited to: Appropriate dress and appropriate behavior, Field based territory management, Electronic communication, FTO policy.
Must be receptive to positive and constructive feedback as provided by Olympus Management.
Previous field based work history.
Experience and competency with technical equipment and/or devices.
Must be a self starter and able to follow management direction.
Must possess independent work ethic and be results attainment orientated.
Must be task orientated requiring minimal supervision once initial training is completed.
Must have a high level of personal organization.
High level of customer interaction and customer service support.
Excellent communication, presentation, and interpersonal skills (including public speaking).
Must be technology literate (i.e., Microsoft Office, Excel, Word, PowerPoint, iPhone iPad).
We realize work isn’t just a job to you.
It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.
Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. We’re currently looking for an Endoscopy Support Specialist to join us in Rochester, NY.
Let’s inspire healthier lives, together.
The Endoscopy Support Specialist is responsible for providing enhanced customer endoscopy support training activities, to implement specific repair service strategies that will provide customer assistance in reducing service contract costs, support service contract renewals and create opportunities to increase repair service market share. The Endoscopy Support Specialist provides education that will strengthen the Olympus brand through building strong customer relationships.
As an Endoscopy Support Specialist working on the Service & Repair team, you will be empowered and inspired to do your best work. You will contribute to our mission by working directly with our medical care and medical support customers providing training and education. A typical day for you will include:
Conducting in-service programs based on identified educational visit needs and provide customer training to ensure that their endoscopy equipment will be maintained to Olympus standards for maximum operational performance.
Training and educating customers toward the goal of repair reduction, and develop customer relationships based on trust, loyalty and satisfaction.
Work directly and in conjunction with customers, local Sales Representatives, Field Service Engineers, Repair personnel, Service management, and other corporate personnel to provide the highest level of customer support and endoscopy service satisfaction.
At Olympus, we put a lot of good back into the world, and what we do really matters. We are committed to making people’s lives healthier, safer and more fulfilling every day by crafting innovative optical and digital solutions in medical technologies, microscopy, industrial solutions, cameras, and audio recorders.
We view our relationship with and commitment to our employees with the same passion. Everything we do at Olympus is a reflection of our vision, and everyone here helps to make it a reality. We’re invested in our employees, great ideas, and how they impact the communities around us. We see the world through multiple lenses and come together to find the right answers; the best solutions.
TRUE TO YOU. TRUE TO SOCIETY. TRUE TO LIFE.
Olympus America Inc
Olympus embraces diversity and inclusion. As an Equal Opportunity Employer, our policies as well as our values prohibit unlawful discrimination based on an employee's or applicant's race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, state or local protected classification. EOE Minorities/Females/Veterans/Disabled
Olympus America Inc at http://www.olympusamerica.com/
Endoscopy Support Specialist I
New York, Rochester
US Field OAI
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Olympus is an Equal Opportunity Employer, and our policies prohibit unlawful discrimination based on an employee's or applicant's race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, state or local protected classification.