Pitt Ohio Warranty Specialist in Rock Island, Illinois

Description/Job Summary

Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future! We offer competitive salary and a great benefit package in an exciting, rewarding industry.

*Dohrn is currently seeking a Warranty Specialist.


To oversee warranty repair reimbursements and coordinate return of parts from vendors and Dohrn Shops. Maximize our warranty return revenue on repairs done in our shops and at vendors.

Essential Duties:

  • Oversee parts returns for all warranty repairs done at non-manufacturer repair facilities

  • Monitor workorders in Dohrn shops to ensure procedures are followed to retrieve maximum warranty reimbursement

  • Access manufacturer websites to determine warranty coverage on repairs at vendors and in house

  • Check history of repairs on equipment at vendors to determine any aftermarket parts warranties available

  • Communicate directly with the vendor on Warranty repairs as needed

  • Manage tracking and receiving of Vendor-Replaced parts back to DMDC

  • Review Parts Tags weekly to determine parts return status to DMDC from all outside shop locations

  • Perform other duties as needed

  • Minimum Requirements*

  • High School completion or equivalent

  • Valid Driver License

  • Proficient in Microsoft Office Suite, specifically Word, Excel, and Outlook

  • Mechanical/Technical fleet maintenance background

  • Verbal and written communication skills essential for internal and external customers

  • Problem solving and troubleshooting skills

  • Ability to multi-task and react to change productively

  • Excellent attendance

  • Outstanding organizational, problem solving and analytical skills

  • Excellent interpersonal, written, and verbal communication skills required to communicate effectively with outside terminals, vendors, and customers

  • Must possess strong typing and 10-key skills; Minimum of 35 wpm is required

  • Must be detail-oriented and have the ability to multi-task

  • Working Conditions/Physical Demands*

  • Primarily sedentary work, which involves sitting most of the time. Walking or standing are only required occasionally

  • May require travel to regional shop locations. Weekend and night hours occasionally required.

  • Talking and hearing required to communicate with and listen to others to share or receive information; May be occasionally exposed to noise including telephone, office machinery, and conversations of others.

  • The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise and dust