Pitt Ohio Warranty Specialist in Rock Island, Illinois
Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future! We offer competitive salary and a great benefit package in an exciting, rewarding industry.
*Dohrn is currently seeking a Warranty Specialist.
To oversee warranty repair reimbursements and coordinate return of parts from vendors and Dohrn Shops. Maximize our warranty return revenue on repairs done in our shops and at vendors.
Oversee parts returns for all warranty repairs done at non-manufacturer repair facilities
Monitor workorders in Dohrn shops to ensure procedures are followed to retrieve maximum warranty reimbursement
Access manufacturer websites to determine warranty coverage on repairs at vendors and in house
Check history of repairs on equipment at vendors to determine any aftermarket parts warranties available
Communicate directly with the vendor on Warranty repairs as needed
Manage tracking and receiving of Vendor-Replaced parts back to DMDC
Review Parts Tags weekly to determine parts return status to DMDC from all outside shop locations
Perform other duties as needed
High School completion or equivalent
Valid Driver License
Proficient in Microsoft Office Suite, specifically Word, Excel, and Outlook
Mechanical/Technical fleet maintenance background
Verbal and written communication skills essential for internal and external customers
Problem solving and troubleshooting skills
Ability to multi-task and react to change productively
Outstanding organizational, problem solving and analytical skills
Excellent interpersonal, written, and verbal communication skills required to communicate effectively with outside terminals, vendors, and customers
Must possess strong typing and 10-key skills; Minimum of 35 wpm is required
Must be detail-oriented and have the ability to multi-task
Working Conditions/Physical Demands*
Primarily sedentary work, which involves sitting most of the time. Walking or standing are only required occasionally
May require travel to regional shop locations. Weekend and night hours occasionally required.
Talking and hearing required to communicate with and listen to others to share or receive information; May be occasionally exposed to noise including telephone, office machinery, and conversations of others.
The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise and dust