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IBM Staffing Resource Manager (SRM) in ROCKET CENTER, West Virginia


Your Role and Responsibilities

IBM Global Business Services (GBS) is a team of business, strategy and technology consultants enabling enterprises to make smarter decisions and providing unparalleled client and consumer experiences in cognitive, data analytics, cloud technology and mobile app development. With global reach, outcome-focused methodologies and deep industry expertise, IBM GBS empowers clients to digitally reinvent their business and get the competitive edge in the cognitive era.

Bottom line? We outthink ordinary. Discover what you can do at IBM.

As a Staffing & Resource Manager your primary role is to staff/fulfill resources on short and long-term projects in North America and globally.

Excellent communication and negotiation skills, a deep understanding of the business and its need to drive revenue are required. SRM need to understand project requirements and deliver in a dynamic working environment. Should be able to provide solutions to staffing requirements and to energetically search for opportunities for their team of practitioners.

The job involves directly sourcing candidates from internally and from subcontract firms externally.

Key responsibilities:

  • Serves as single staffing / fulfillment contact for Project Managers for a portfolio of projects within assigned work area (i.e., Sector).

  • Accountability for your assigned Operating Unit performance (staffing optimization, bench, data integrity, new hire deployment

  • Single Point of Contact for Operating Unit demand management (Staffing Plans), resource staffing and performance optimization actions

  • Uses in-depth practitioner and skill knowledge’s, identifies and proposes candidates for open seats, taking career develop into account

  • Minimizes bench and assesses staff availability for all aligned practitioners

  • Manages data integrity including Hours Plan, Availability Date, CV’s up to date

  • Works directly with Managers and Practice Leaders to improve practitioner performance

  • Works closely with WFM / WFA for utilization / forecast initiatives

  • Optimizes practitioner deployment and performance

  • Provides ongoing business and career support to all Practitioners

  • Complete Open Seat requests from OOs / Partners when opportunities or ‘one off’ seats do not qualify to be input as staffing plans.

  • Serve as SME/Career Development support for SRMs, providing them mentorship on skills, channels and resources as needed.

Relocation to the Rocket Center, West Virginia office (near LaVale, MD) and United States Citizenship are required.

The Public Service Sector practice is a trusted advisor to federal, state and local governments, partnering to meet challenges and responding quickly to citizen demands, business needs, new economic conditions, and changing legislative priorities and policies.

Career growth

Our goal is to be essential to the world, which starts with our people. Company wide we kicked off an internal talent strategy program called Go Organic. At our core, we are committed to believing and investing in our workforce through:

  • Skill development: helping our employees grow their foundational skills

  • Finding the dream job at IBM: navigating our company with the potential for many careers by channeling an employee’s strengths and career dreams

  • Diversity of people: Diversity of thought driving collective innovation

In 2015, Go Organic filled approximately 50% of our open positions with internal talent that were promoted into the role.

Corporate citizenship

With an employee population of 375,000 in over 170 countries, amazingly we connect, collaborate, and care. IBMers drive a corporate culture of shared responsibility. We love grand challenges and everyday improvements for our company and for the world. We care about each other, our clients, and the communities we live, work, and play in.



Required Professional and Technical Expertise

  • Excellent communication and networking skills

  • Excellent decision-making skills, must be able to make immediate decisions without the need to consult; must be self-directed and able to adapt quickly to changing demands

  • Strong leadership skills

  • Able to successfully manage escalations

  • Experience working on client projects or minimum 5 years of direct customer service experience

  • Strong organizational and time management skills

  • Excellent analytical and multi-tasking skills

  • Ability to negotiate win-win resolutions while maintaining strong relationships in the process.

  • Able to understand, absorb and apply new knowledge and skills quickly

  • Computer proficient and possess Advanced Excel skills

Preferred Professional and Technical Expertise

  • Experience resourcing and/or deploying professional staff

  • Experience supervising/managing staff

  • Bachelor's Degree

About Business Unit

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About IBM

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Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.