Kaiser Permanente Director, Employee Engagement & Communications (Rockville Regional Offices) in Rockville, Maryland
The Director of Employee Engagement and Leadership Communications will focus on three primary areas of responsibility: internal communication channels to ensure employees receive the right messages at the right time to align teams around our shared vision and goals; internal brand and message harmonization to ensure employees at all ranks are steeped in the best, most effective ways to represent Kaiser Permanente to internal and external audiences; and measurement and continuous quality improvement to ensure we are consistently improving our ability to overcome communications challenges and advance the state of internal communications at Kaiser Permanente.
Lead a small team that oversees a full suite of employee communications channels - including intranet sites, newsletters, internal social media sites (workplace by Facebook), and large-scale employee meetings - to ensure seamless execution and top-notch content that is tied to organizational priorities and employee interests
Partner closely with employee engagement experts in program office and other regions to ensure we are leveraging best practices, appropriately differentiating content and channels, and creating an exciting diet of content across all channels
Work with regional HR, the Office of the President and senior leaders to ensure that employees are aware of and invested in our regional Annual Operating Plan
Work with senior leadership to ensure they and market-facing teams - including sales and account management, government relations, public relations, and community benefit - are trained in messaging strategy and have convenient access to updated messaging documents and organizational proof points
Develop strong relationships with senior leaders and medical center representatives to ensure strong linkage between senior leader priorities and on-the-ground employee sensibilities and realities
Develop monitoring programs to ensure all employee engagement initiatives are measurable and continuously improving
Ensure we have in place plans and processes for emergency employee communications; be prepared to lead internal communication during those situations
Be accountable for overseeing the design, implementation and monitoring of large-scale employee-communications campaigns, including flu shot communications, operating plan unveilings, and updates on performance incentives
Maintain and support a culture of compliance, ethics, and integrity. Maintain knowledge of policies and procedures and perform in accordance. Appropriately reports fraud and abuse
Provide expert guidance and mentorship to a small but strong team of internal communications professionals
Minimum ten (10) years of experience in internal communications required.
Minimum five (5) years of experience in health promotion or health communication required.
Minimum five (5) years of experience in executive communication required.
Minimum five (5) years of direct management/supervisory experience required.
Bachelor's degree in communications, journalism, marketing, public health or a related field OR four (4) years of directly related experience
High School Diploma or General Education Development (GED) required
License, Certification, Registration
Demonstrated exceptional written, verbal, and electronic communication skills required
Demonstrated experience overseeing editorial content and editorial teams required
Demonstrated experience leading successful internal communications campaigns required
Familiarity with internal communications and/or culture change theories and best practices required
Polished presentation skills along with the demonstrated capability to build effective partnerships and influence others with different perspectives required
Demonstrated problem solving and program management skills required
Strong skills in Microsoft Office, including Word, PowerPoint and Excel, required
Excellent organizational and management skills required
Ability to manage communications in a time of crisis required
Experience working with senior executives and high-level information required
Demonstrated ability to work effectively under deadline pressure required
Demonstrated strong project and time management skills required. Must track multiple deadlines and fiscal elements of assigned projects
Demonstrated ability to work collaboratively on a team with other professional communicators or marketers required
Exceptional abilities to influence, coach, and communicate required
Minimum two (2) years of demonstrated understanding of the Mid-Atlantic health care environment preferred.
Minimum three (3) years of experience overseeing internal communications channels preferred.
Minimum two (2) years of experience working in a Labor Management Partnership environment preferred.
Minimum two (2) years of experience overseeing large-scale events preferred.
Minimum three (3) years of demonstrated experience overseeing and deploying messaging strategy preferred.
Minimum three (3) years of knowledge of health care issues preferred.
Minimum three (3) years of experience managing departmental budgets, implementing multiple workflow processes, and managing operational functions for an agency, department, or similar group preferred.
Experience with new communication technologies and approaches
Master's Degree or Ph.D. preferred
TITLE: Director, Employee Engagement & Communications (Rockville Regional Offices)
LOCATION: Rockville, Maryland
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.